Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

***Post moved by the moderator to the appropriate forum category.***

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

Was this answer helpful?

50+ people found this answer helpful.
0 comments

194 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-23T05:20:44+00:00

    http://www.dell.com/support/drivers/us/en/19/DriversHome/ShowProductSelector

    As I said in my previous post, it showed me quite a few drivers to download. I started with the Video_Driver_9NNDW_WN_13.151.0.0_A00 and Video_AMD_W8.1_A00_Setup-9NNDW_ZPE since many people seem to be mentioning the video drivers in connection to the problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-22T19:08:55+00:00

    What worked for me was the solution given by SLANCE310 on November 24. It was quick and easy.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-12-22T14:14:44+00:00

    Hello,

    Could you please provide me with the link that you used to download the latest AMD?

    Thank you,

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-12-22T02:56:04+00:00

    I also have a Dell Inspiron 15R SE. My computer was completely shutting down when I'd close it or put it to sleep. I tried to change the power options as some people suggested, but they were already set to put the computer to sleep when I closed it.

    I used the link Struxx mentioned, and it showed me quite a few drivers to download. I started with the Video_Driver_9NNDW_WN_13.151.0.0_A00 and Video_AMD_W8.1_A00_Setup-9NNDW_ZPE since many people seem to be mentioning the video drivers in connection to the problem. Just a note- after you run the scan on the site to see which downloads are available to you, the "My Download" list will have 0 downloads in them. You need to scroll down to see the available drivers, download the them, then install them. Thank you to those who provided this link as it helped me solve the problem after I'd been trying for hours.

    Was this answer helpful?

    0 comments