Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

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Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

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  1. Anonymous
    2015-01-03T03:47:22+00:00

    Why would you reply to a question with the response same?  I cant stand when people do that! We want the answer, we aren't getting an answer to the problem by you relating to it.

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  2. Anonymous
    2014-12-27T15:16:28+00:00

    I use Dell Inspiron 3537 with intel i7-4500U and Radeon 8850M.

    I also have this problem.

    I get the error message and then is restarts normally.

    I tried first the drivers from dell.com and then thouse automatically installed by windows 8.1, but I get the issue anyway.

    Is there a problem with dell products?

    P.S. In the device manager there is no device marked with yellow

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  3. Anonymous
    2014-12-23T07:38:52+00:00

    Hi Jarred,

    1. What is the make and model of the PC?
    2. Are you able to boot to the desktop normally?

    You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly.  It may very well be a defective video card driver issue.

    I would suggest you to follow these steps and check.

    a. Press Windows key + Xfrom desktop and choose Device Manager.

    b. Check if you are seeing a yellow exclamation next to Display Adapaters.

    c. If you find a yellow exclamation mark, then can right-click on the device and click on Properties to check the device status for any error.

    I would suggest you to update the video card driver and also other drivers which are failing from manufacturer's website.

    Download and install drivershttp://windows.microsoft.com/en-us/windows-8/all-drivers

    Let us know if it helps. If the issue persists, please reply, we will be glad to assist you further.

     

    Hi,

    It's now been over a year since I made the mistake of saying ok to the Windows 8.1 upgrade. Windows 8 always worked fine for me, my computer was fast, and I never had any startup issues.

    However, ever since this "upgrade" was installed, startup takes around ten minutes, my windows media server has stopped working and I've tried every fix listed on this thread, plus a few more besides, and this issue is still occurring. 

    Consequently I now have a computer that I bought brand new just over a year ago that is significantly worse than the one it was meant to replace.

    So far, the only action taken by Microsoft on this seems to be to try and place the blame on the companies who provided the video cards. It's not good enough for a company whose product should be compatible with these video cards in the first place.

    Someone from Microsoft needs to take a bit of responsibility and fix this problem once and for all, or refund those who have been affected by this issue.

    Pretty f**ked off about this.

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  4. Anonymous
    2014-12-20T12:32:07+00:00

    This is a known issue. Intel has an update driver. Please go to http://supportkb.intel.com/wireless/wireless-display/templates/selfservice/intelwidi/#portal/1026/article/2493?wapkw=usb-if+xhci+usb+host+controller.

    -Eliyas

    Hi Eliyas,

    Please help me out with the same issue. I am pasting the snapshot of my device manager below.

    Regards,

    Bhushan Khutwad

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