Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

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Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

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  1. Anonymous
    2014-03-22T12:51:36+00:00

    Thank you Sheryl I think you are right, but I believe MS should give me a refund and an apology!

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  2. Anonymous
    2014-03-22T12:26:03+00:00

    I fully understand your frustration.  This product is a disastrous attempt to compete with Apple.  It is put together in a haphazard fashion.  A lot of stuff doesn't work right.  It is well worth your while to revert back to Windows 7.  

    In retrospective, I wish I had purchased an Apple computer as the operating system is smooth and very stable.  Dell doesn't 't make a bad product but the Microsoft operating system is so poor that it is not worth the money at all.

    BOTTOM LINE:  BUY AN APPLE!

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  3. Anonymous
    2014-03-22T12:05:13+00:00

    Ya I completely agree with sarah. If there is a windows 7 upgrade let me know. Windows 8 is not good

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  4. Anonymous
    2014-03-22T11:50:15+00:00

    I am enraged by the fact that Microsoft has caused this problem and is completely ignoring it.  The suggested solution DOES NOT WORK.  If the drivers are up to date they CANNOT BE UPDATED.  I have been putting up with this problem for weeks and weeks, it can take up to 15 minutes to start the pc each time.  I think Windows 8 is a load of rubbish and I want a free upgrade (because it is an upgrade) to Windows 7.

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