Windows 8.1 error: "thread stuck in device driver"

Anonymous
2013-11-20T13:05:26+00:00

After installing the Windows 8.1 update without issue, every time I turn on my computer a screen appears that saying that there was an error when the last session ended, and that the issue pertains to "thread_stuck_in_device_driver". This has occurred every time for the last 6 days, and I have used system restore and Windows Update and the issue still remains. Has anyone found a solution to a similar problem?

Thanks, Jarred

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Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2015-08-25T16:30:23+00:00

The Dell support page offers a few things to check, but says if all else fails, replace the video card.

Maybe replacing the video card is worth it to get rid of all the headaches. 

THREAD STUCK IN DEVICE DRIVER

This Blue Screen error indicates that a device driver-almost always a video card driver-is stuck waiting for something (usually a hardware operation) to happen. Most of you have probably seennv4_disp.sys associated with this Blue Screen.

  1. Ensure the video drivers are updated to the latest Dell version.
  2. The system BIOS is fully up-to-date.
  3. If both the video driver and the system BIOS are fully up-to-date, check with the manufacturer for recent driver updates.
  4. As a last resort, try exchanging the video card.

Note: Reinstalling Windows is not likely to prevent this error from reoccurring.

http://www.dell.com/support/article/us/en/19/SLN129813/EN#Error6

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  1. Anonymous
    2014-02-19T15:38:26+00:00

    I got an interesting reminder from Microsoft Community, asking if my issue had been resolved.  No, I am angry that Microsoft itself is not addressing this issue.  I have tried everything in these strings, and noting works.  So for the record, Micrcosoft, look into this issue and fix it!

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  2. Anonymous
    2014-02-19T15:26:26+00:00

    I have the same computer and also experienced the same problem up until last night. I downloaded a new driver from Dell for the laptop. See attached. I have not seen the thread stuck message so far. If I do I will repost with the issue for a continued search for a fix.

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  3. Anonymous
    2014-02-19T15:15:22+00:00

    This seemed to have worked for me (disabling "Quick Start UP" through control panel) ........ not sure if the underlying issue is still there and this just masks it but so far so good , thanks for the advice.....

    Everyone here has the same computer as me , the dell inspiron 15 R Special Edition with the dual graphics card Amd 7730 and Intel 4000.

    Alot of the issues/ bugs that windows 8 and then windows 8.1 has with this setup seems to be common among all of us.

    As a university student, my life is on my computer, these problems affect me significantly, my fast computer has slowed down alot............ I wish that I didn't downgrade from windows 8 to windows 8.1.

    I did it hesitantly even after a few months of waiting, because they made 8.1 a requirement for alot of apps on the windows store.

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