Windows 8.1 update fails to install - KB2919355

Anonymous

On several occasions the update KB2919355 has failed to install with error code 80073712 on my computer. I have an HP envy with touch support, which came with Windows 8 64-bit preinstalled. Latest updates (including 8.1) have been applied. The machine has issues with the fingerprint reader not working on occasion as well as blurry text in some windows despite a 1920x1080 display, but I don't see how that is related.

I have tried the following:

DISM.exe

created a .bat file with the lines

%windir%\system32\Dism.exe /Online /Cleanup-Image /ScanHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /CheckHealth

%windir%\system32\Dism.exe /Online /Cleanup-Image /RestoreHealth

in it and 2. ran it as an administrator. ScanHealth reports that the component store is repairable. CheckHealth reports the same. However, RestoreHealth is stuck at 40% after 12 hours. I terminated the process. The log file in C:\WINDOWS\LOGS\DISM is a garbled mess with Chinese characters. 3. I read here on this forum that I should run Microsoft's safety scanner, which I did. It reports no problems.

Another attempt:

Created a batch script (from another thread here) with the lines

net stop wuauserv

cd %systemroot%\SoftwareDistribution

ren Download Download.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%\system32

ren catroot2 catroot2old

net start cryptsvc

in it and 2. ran it is admin. It runs successfully, but the error is the same (80073712)

Ran the windows troubleshooter from Windows help and it reports the following:

Problems installing recent updates (not fixed)

Check for missing or corrupt files (detected) [SFC Output, Windows Resource Protection could not start the repair service]

Some security settings are missing or have been changed (fixed)

Service registration is missing or corrupt (fixed)

Followed the instructions given here: http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2919355-windows-81-update-fails-800f0092-and/4d4d23a3-695a-4bd4-b340-d2ce9c75919d

Opened command prompt with as admin
Executed:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

This reports that it's removing the package and gets to 100% quickly and then sits there for a while before finishing successfully. 3. Executed:

DISM.exe /Online /Cleanup-image /Restorehealth

This again gets to 20% within seconds, makes it up to 40% after a half hour and does nothing afterwards. Should I let this tool run for multiple days to see if it creeps up to 60%?

I am out of ideas. I would rather not refresh my PC at this point. Are there any other solutions?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

This was posted in a separate thread i followed these instructions and got a new error "

Error code 0x800f0902 " (see end for fix to this code)

Following several unsuccessful attempts to install the Windows 8.1 Update for x64-based Systems (KB2919355), each of which produced error code 80070002, the following sequence succeeded on my Windows 8.1 Pro (x64) PC.

Verify that Windows Update KB2919442 is installed by examining Control Panel\System and Security\Windows Update\View update history and, if not, download and install it (http://www.microsoft.com/en-us/download/details.aspx?id=42162)
Download the Windows 8.1 Update for x64-based Systems (KB2919355, published 4/16/2014) (http://www.microsoft.com/en-us/download/details.aspx?id=42335), including all six files:

Windows8.1-KB2919355-x64.msu

Windows8.1-KB2932046-x64.msu

Windows8.1-KB2934018-x64.msu

Windows8.1-KB2937592-x64.msu

Windows8.1-KB2938439-x64.msu

Windows8.1-KB2959977-x64.msu

If it does not already exist, add an empty System Tools folder to C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Run the following command with administrative privileges:

dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14

Reboot PC
Run the following two commands with administrative privileges:

dism /Online /Cleanup-image /Restorehealth

dism /online /cleanup-image /startcomponentcleanup

Run the Microsoft Fixit tool for Windows Update (http://support.microsoft.com/kb/971058)
Select and run “Cleanup system files” by using the Disk
Reboot PC
Temporarily disable anti-virus software while executing the following step
Manually install the updates (downloaded in step 2) in the following order:

KB2919355

KB2932046

KB2959977

KB2937592

KB2938439

KB2934018

Thank you to all the prior contributors to this thread, from whom the above amalgamated sequence was developed.

At the point of running KB2919355 i got a new error 0x800f0902

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller

Check and see if start is set to manual or automatic this article explains it 3 = manual, 2=auto (it cannot be changed through registry)

http://support.microsoft.com/kb/968440

start the service mentioned in the article to and change to automatic and the manual update instals with a reboot notification. I hope this is the end of my troubles I am about to reboot and check it out.

0 comments

75 additional answers

Anonymous

2014-04-23T14:22:00+00:00

Ok mine did that also downloaded fine, then when It went to install it went all the way to the end and failed. after 3 try's I went and downloaded the stand alone installer and only installed the 650 mb KB2919355. it offered the other 3 or 4 installs but I only did the one.

And that is when it worked. then went back to windows update and let it find the others for my system and installed one at a time.

I also went back and found this on my desktop today

http://support.microsoft.com/kb/2919442

I installed that also just to make sure since there were multi updates. don't know it that is what fixed or not.
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-23T13:56:29+00:00

Check for malware the error code suggest doing this and for the people claiming resetting the computer is not an option your can refresh your pc without getting rid of your user data so stop complaining about resetting is not an option its not a big deal anymore....
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-23T13:37:04+00:00

I got the 8.1 with Update ISO. My Windows 8 Pro key would not work either. I used the dummy 8 key listed in this thread to upgrade http://www.eightforums.com/installation-setup/31093-activate-retail-windows-8-1-windows-8-product-key.html After the upgrade completed I then was able to activate Windows with my original 8 Pro key. I also have media center so then I had to use my media center key to add additional features to Windows. Hope this helps. (P.S.) My Original key is a retail upgrade key.
Was this answer helpful?

0 comments No comments
Anonymous

2014-04-23T13:12:49+00:00

I have the same issue. Applied all sort of mention but still fail. Contact microsoft support, a nice guy randell assist. After 15 to 20 min. Say I need to reinstall. WTH?

I have only Windows 8 Pro License and to reinstall will takes tons of effort. I cannot restore, refresh with Windows 8.1 iso because it needs Windows 8.1 Key... it is like wtf .. microsoft forget original retail buyer of Windows 8?

I have been a long supporter of Microsoft and this leave me a bad bad after taste of Microsoft screw up. This problem is not even our problem but a obvious bug. I think I will wait out till see Microsoft release any other fixes. Reinstalling is definitely NOT AN OPTION.
Was this answer helpful?

0 comments No comments