Nokia Lumia 520 Error: Unable to find bootable option

Anonymous
2014-05-27T02:14:49+00:00

My Nokia Lumia 520 unexpectadly shut down and reebotted as i proceeded to pause my music. now the only reaction i reiceve from it is a black screen which says Error: Unable to find bootable option. Press any key to shut down.

if anyone has only proven solutions in fixing this issue, please let me know.

Thanks.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-12-30T12:28:20+00:00

Hi,

The "Unable to find bootable option" is comparable to a defective hard drive in a computer: It will still do the initial start-up and then be unable to do any more. The recovery tool still recognizes the phone when connected, but is unable to install the operating system in the phone when it comes to that. Again comparable to booting a PC on the install DVD and then be unable to complete the install.

The phone needs mechanical repair. If it is out of warranty, then is is also beyond economical repair, unfortunately.

If it is still in warranty, then please consult the point of sale.

--

Hans

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  1. Anonymous
    2015-04-14T09:48:53+00:00

    Hello Mircrosoft Support,

    I also met with this error while suddenly my Lumia 520 crashed while checking emails. I tried starting it but could only give me black screen and error: Unable to boot from any device. Press any key to shutdown.

    I went to Nokia Care Centre and they told me its boot issue and will cost 2850 INR + 14% service tax. Intrestingly, the service centre staff was quick on showing me the chart which featured the cost estimation of each repair than pointing me to a specific problem.

    Now that while I am reading this thread, it gives me idea that this is a known issue with Lumia phones, possibly a faulty motherboard. I could not understand how a service centre can charge almost 50% of the cost of a product to repair even when it is known issue. It is so annoying that such kind of service is rendered as if "we don't care".

    I am highly disappointed with the service you guys are offering and may not recommend any nokia handset to anyone. 

    P.S. I have used nokia mobiles for a decade now.

    Regards

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