Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-06T19:16:12+00:00

    Hi,

    I tried nearly the same (with the exception to NOT enable the Developer Preview before checking against updates). My installation order:

    Disabled "Preview for Developers"

    Reboot the Smartphone

    Checked for Updates

    Install the Update

    Reboot the Smartphone

    Enabled "Preview for Developers"

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  2. Anonymous
    2014-08-06T19:10:44+00:00

    Same...

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  3. Anonymous
    2014-08-06T19:09:36+00:00

    Thanks PaulF_707, this method seems to work :)

    Right now installing at 35%...

    Lumia 925

    Hong Kong

    Not branded

    RM-892_im_mea3_230

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  4. Anonymous
    2014-08-06T18:42:50+00:00

    Don't know if this will help anyone else, but I've just turned off the developer preview (unticked the box) and then checked for updates again (which obviously came back as no updates found), I then re-enabled the developer preview, and checked for updates again, and this now appears to be updating successfully.......

    (Lumia 925 with Cyan update on UK Vodafone)

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