Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-06T08:52:01+00:00

    Lumia 925

    France (at the moment in Poland)

    None operator (000-FR)

    RM-892_eu_france_228

    Have this error since 05.08.2014

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  2. Anonymous
    2014-08-06T08:01:39+00:00

    Same issue here.  One other factor that may have complicated it - the update became available when I was low on storage space.  I cleared space before proceeding with the download and update though but the warning was on-screen when the update became available.

    Nokia Lumia 920

    UK

    O2

    RM-821_eu_euro1_562

    I used to have this phone set to US region so I could play with Cortana but have since changed it back to UK.

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  3. Anonymous
    2014-08-06T07:48:51+00:00

    Nokia lumia 625

    italy no brand

    rm 941 eu italy 221

    8.10.12397.895

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  4. Anonymous
    2014-08-06T07:36:19+00:00

    NOKIA LUMIA 625

    UNITED KINGDOM

    EE

    RM-941_eu_euro1_231

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