Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

578 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-08-05T00:19:23+00:00

    Nokia Lumia 822 DV-P 8.1 BLACK

    United States

    Verizon Wireless

    RM-845_NAM_VZW_100

    During Boot Up it displays the Verizon logo.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-05T00:14:48+00:00

    I have This problem with my Phone:

    •Nokia Lumia 625H

    •Os Lumia Cyan

    •country Indonesia

    •No branded

    •RM-943_apac_indonesia_210

    I can download the update but failed to open, failed when prepare to Instal..

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-05T00:05:22+00:00

    Details:

    Nokia Lumia 925

    Egypt

    Country Variant (Not locked to any operator)

    RM-910-im-mea3-218

    Been using developer preview since WP8 GDR3 update, then updated normally to Black then ever sense i've been updating to all dev. previews then update again to the official firmware upgrades, and recently i upgraded my phone to Lumia Cyan.

    Error Code: 0X80188308, i've about 3.5 GB of free memory and i've never had any issues with updating my phone, yet i'm not willing to troubleshoot the phone or reset it. hope we can have a quick fix for this one. i've tried the update on my other Lumia 1520 and it's working like a charm.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-08-05T00:04:02+00:00
    1. Nokia Lumia 925
    2. Singapore
    3. StarHub
    4. RM-892_apac_sea_346

    Was this answer helpful?

    0 comments