Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Was this answer helpful?

10+ people found this answer helpful.
0 comments

578 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-08-04T16:43:04+00:00
    • Nokia Lumia 925
    • Purchase country : Germany
    • Not branded
    • Manufacturer ID : RM-892_eu_euro2_217
    • Error: 8018830f

    Already did a hard reset - did NOT work.

    The update downloads but can't be opened.

    The process is interrupted about 8% of the Installation done.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-08-04T16:39:13+00:00

    Thanks..

    1. Nokia Lumia 925
    2. Purchase country : US
    3. Not branded
    4. Manufacturer ID : RM-892_apac_hong_kong_272

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-08-04T16:34:56+00:00

    Nokia Lumia 920

    Philippines

    000-PH (no carrier)

    RM-821_apac_philippines_388

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-08-04T16:34:51+00:00

    Lumia 925

    Lebanon

    RM-892_im_mea3_425

    Was this answer helpful?

    0 comments