Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-04T20:33:06+00:00
    • Nokia Lumia 920
    • UK
    • No operator logo, but bought through T-Mobile (EE)
    • RM-821_eu_euro1_342

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  2. Anonymous
    2014-08-04T20:30:52+00:00

    Why we need to download same file again and again?

    I had tried all different ways. Even resetted my phone but nothing works. I think this issue is because of cyan. We are missing one minor update which Microsoft had blocked because of bitlocker issue. We need that update first then only we can download this new update.

    those who got that minor update , they can easily download this update.

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  3. Anonymous
    2014-08-04T20:28:25+00:00
    1. Lumia 925
    2. Germany
    3. Unlocked  000-DE
    4. RM-892_eu_euro2_217

    Device is on Lumia Cyan Updated from Dev. Preview before Rollout was stopped.

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  4. Anonymous
    2014-08-04T20:26:36+00:00

    Tried uninstalling the Live Lockscreen app but I'm afraid it made no difference

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