Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-04T19:41:37+00:00

    Same problem here, downloads, installs until 8% then jums quickly to 98% and back to 11% showing the error.

    1. Nokia Lumia 930
    2. Germany
    3. German CV (no brnding)
    4. RM-1045_1012

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  2. Anonymous
    2014-08-04T19:40:56+00:00

    nokia recovery tool worked for me

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  3. Anonymous
    2014-08-04T19:40:35+00:00

    Same problem here.

    1. Nokia Lumia 920
    2. Canada
    3. Rogers (but carrier-unlocked, and I don't see any Rogers branding on start-up).
    4. RM-820_nam_canada_200

    Soft reboots haven't helped, nor have hard-reboots (holding power+volume down).

    I've tried downloading different language packs, restarting, no luck there either.

    Settings > Phone update says "The update couldn't be completed. (80188308)"

    (this is the same error code I got after the short "spinning gears" screen - "Can't update phone / It's probably a temporary problem. ... 0x80188308")

    I've tried about four times, and am giving up for now.  I hope you can figure it out soon, eager to see the new features. ;)  (Ah, preview software...).

    Thanks.

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  4. Anonymous
    2014-08-04T19:40:06+00:00

    Same error here.

    Nokia Lumia 925

    Vodafone RO

    RM-892_eu_hungary_411

    Lumia Cyan installed

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