Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-04T18:37:59+00:00

    I have this issue on 2 Lumias with Cyan (925 and 625) but the non-Cyan one worked fine (620).

    1. Lumia 925
    2. England
    3. Vodafone (but unlocked, even though it is running on Vodafone's network and it does have the logo on boot up)
    4. RM-892_eu_euro1_205
    5. Lumia 625
    6. France
    7. None
    8. RM-941_eu_france_276

    Tried both phones over a dozen times. Tried fiddling with language and region settings, tried soft-resetting both, nothing worked.

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  2. Anonymous
    2014-08-04T18:37:15+00:00

    Nokia Lumia 925

    France CV unlocked

    RM-892_eu_france_228

    No keyboard, region or UI language change helped. Still the same error at~12-13% of preparation stage

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  3. Anonymous
    2014-08-04T18:35:46+00:00

    Lumia 925

    Norway

    Unlocked (No logo)

    RM-892_eu_sweden_243

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  4. Anonymous
    2014-08-04T18:32:24+00:00

    Nokia Lumia 625

    France

    Unlocked

    RM-941_eu_france_276

    Thanks.

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