ISSUE RESOLVED Message from Microsoft: Hello Folks, We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version. Thank you for the information to help us investigate this issue further. Thank you again, Eli A. Folks, We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning. We need your help to look into this further. Please reply to this thread and provide the following details: Make/Model of Device (Ex: Nokia Lumia 925) Country device was purchased in Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?) The Manufacture ID for Device (Nokia Devices Only!) Note: To find the Manufacture ID, go to Settings -> Extras + Info -> More Info -> It should be the first row listed. Please keep this thread limited to devices seeing this error message. If you have another error please search the forum or create a new question. Thank you, Eli A.

i still get the issue on my lumia 930 , will the nokia software updater tool work ?

Nokia Lumia 520 India RM-914_im_india_269 It says " Update was downloaded but couldn't be opened ". Thanks, Manish kumar

Eli, I am hoping that you can help me. I have an HTC 6995 Windows phone. I am getting the same error code (8018330f) and have tried all of the remedies listed here. My phone has become unstable and will not accept the update that I need. This started when I purchased a Microsoft Band (which I love) and installed all of the software to make it work. It pushed my phone onto a dev copy of windows (I think) and worked just fine until the last update that loaded successfully. Now it will not accept the new update and my phone is unreliable. What do you suggest? I have rebooted several times, been on tech support for hours with Verizon and HTC and have been told it is a Microsoft problem. I called support and they would not help me at all and told me to call HTC. It appears that you may be my last resort. Thank you, George

Nokia Lumia 625 UK None RM941 059T454 Retried many times, still failing to open with error.

Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning. We need your help to look into this further.

Please reply to this thread and provide the following details:

Make/Model of Device (Ex: Nokia Lumia 925)
Country device was purchased in
Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
The Manufacture ID for Device (Nokia Devices Only!)

Note: To find the Manufacture ID, go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message. If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hello Folks,

We have resolved this issue with the error 8018830F. You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

0 comments

578 additional answers

Anonymous

2015-01-17T20:32:12+00:00

i still get the issue on my lumia 930 , will the nokia software updater tool work ?
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Anonymous

2015-01-16T18:38:14+00:00

Nokia Lumia 520

India

RM-914_im_india_269

It says " Update was downloaded but couldn't be opened ".

Thanks,

Manish kumar
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Anonymous

2015-01-14T22:22:32+00:00

Eli,

   I am hoping that you can help me. I have an HTC 6995 Windows phone. I am getting the same error code (8018330f) and have tried all of the remedies listed here. My phone has become unstable and will not accept the update that I need. This started when I purchased a Microsoft Band (which I love) and installed all of the software to make it work. It pushed my phone onto a dev copy of windows (I think) and worked just fine until the last update that loaded successfully.  Now it will not accept the new update and my phone is unreliable.

   What do you suggest? I have rebooted several times, been on tech support for hours with Verizon and HTC and have been told it is a Microsoft problem. I called support and they would not help me at all and told me to call HTC. It appears that you may be my last resort.

   Thank you,

    George
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0 comments No comments
Anonymous

2015-01-07T20:53:24+00:00

Nokia Lumia 625

UK

None

RM941 059T454

Retried many times, still failing to open with error.
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