App Troubleshooter shows: Service registration is missing or corrupt and Windows Store configuration may be damaged

Anonymous
2014-07-16T13:42:07+00:00

I tried to troubleshoot and Windows 8.1 Apps because my apps don't run well after upgrading to Windows 8.1, here's the result

PrintWindows Store Apps Publisher details 

Issues found 

Service registration is missing or corruptService registration is missing or corrupt Not fixed Not Fixed 

Reset service registration Completed 

Windows Store configuration may be damagedWindows Store configuration may be damaged Detected Detected 

Re-register Windows Store Completed 

Display adapter drivers might be out-of-dateDisplay adapter drivers might be out-of-date Detected Detected 

Check for updated display adapter drivers Completed 

Windows Store cache may be damagedWindows Store cache may be damaged Fixed Fixed 

Reset and open Windows Store Completed 

Potential issues that were checked 

AppReadiness folder is missingAppReadiness folder is missing Issue not present  

Protected audio is turned offProtected audio is turned off Issue not present  

Folders required for Automatic Update are missingFolders required for Automatic Update are missing Issue not present  

Some security settings are missing or have been changedSome security settings are missing or have been changed

Some apps might not have access to required resources Issue not present  

Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present  

Check for missing or corrupt filesCheck for missing or corrupt files Issue not present  

Microsoft account requiredMicrosoft account required Issue not present  

Your system administrator has turned off some settingsYour system administrator has turned off some settings Issue not present  

Common picture and video file formats aren't registeredCommon picture and video file formats aren't registered Issue not present  

You are not connected to the InternetYou are not connected to the Internet

You must be connected to the Internet to sync your settings. Issue not present  

Temporary Internet files location has changedTemporary Internet files location has changed Issue not present  

User Account Control has been disabledUser Account Control has been disabled Issue not present  

Issues found Detection details 

6 Service registration is missing or corrupt Not fixed Not Fixed 

Reset service registration Completed 

6 Windows Store configuration may be damaged Detected Detected 

Re-register Windows Store Completed 

6 Display adapter drivers might be out-of-date Detected Detected 

Check for updated display adapter drivers Completed 

6 Windows Store cache may be damaged Fixed Fixed 

Reset and open Windows Store Completed 

Potential issues that were checked Detection details 

 AppReadiness folder is missing Issue not present  

 Protected audio is turned off Issue not present  

 Folders required for Automatic Update are missing Issue not present  

 Some security settings are missing or have been changed Issue not present  

Some apps might not have access to required resources 

 Some security settings are missing or have been changed Issue not present  

 Check for missing or corrupt files Issue not present  

 Microsoft account required Issue not present  

 Your system administrator has turned off some settings Issue not present  

 Common picture and video file formats aren't registered Issue not present  

 You are not connected to the Internet Issue not present  

You must be connected to the Internet to sync your settings. 

 Temporary Internet files location has changed Issue not present  

 User Account Control has been disabled Issue not present  

Detection details Expand 

InformationalService Status 

Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.  

Collection information 

Computer Name:  NIEVES 

Windows Version: 6.3 

Architecture: x64 

Time: Wednesday, July 16, 2014 9:35:03 PM 

Publisher details Expand 

Windows Store Apps 

Troubleshoot problems that may prevent Windows Store Apps from working properly 

Package Version: 3.0.1.20140709 

Publisher: Microsoft Corporation 

Background Intelligent Transfer Service 

Find and fix problems that may prevent background downloads from working 

Package Version: 1.2.1.20140627 

Publisher: Microsoft Corporation 

Protected Audio 

Find and fix problems described in KB2777760 

Package Version: 1.0 

Publisher: Microsoft Corporation 

WHAT CAN I DO TO FIX THIS?

Original Title: App Problems

Windows for home | Previous Windows versions | Microsoft Store

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Answer accepted by question author
Anonymous
2014-07-23T11:23:40+00:00

Hello Roice,

Thank you for keeping us updated on the issue.

I would suggest you to try the following steps:

Refer the dp1985 replied on October 19, 2013

http://answers.microsoft.com/en-us/windows/forum/windows8_1-winapps/impossible-to-get-rid-of-ms-resource-apps-that/b4515b5d-66f6-4926-abf7-ee25fb7d1175

Also see Troubleshoot problems with an app

http://windows.microsoft.com/en-US/windows-8/what-troubleshoot-problems-app

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.

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  1. Anonymous
    2014-10-04T17:16:14+00:00

    Hi Rajesh,

    Firstly, I have problem with installing app in Windows Store. When I click the install button, the following pop up:

    Secondly, I cannot sign in to My Account in Windows Store. When I click the Sign in button under My Account, the sign in page does not load, instead, only the rolling dots appear for a split second and then nothing happen. Basically the Sign in button is not working.

    When I run the troubleshooter app, the result is below:

    This app helps me successfully cleared Windows Store cache and re-register for Windows Store, however, the problem of "Windows Store configuration may be damaged" cannot be solved.

    Following your method 1: Running a SFC Scan, I get the following result:

    It seems that there are corrupted files but the SFC is not able to fix them.

    How can I access and read the CBS.log? How can I fix the corrupted files? How can I fix the above problem of not being able to install app and sign in to my account?

    Thanks for your help.

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  2. Anonymous
    2014-08-28T03:46:57+00:00

    Hi XX_Eng,

    Thank you so much for posting your query on this forum. You have reached the right place and I‘ll try my best you assist you with this issue.

    I understand that you have tried all the troubleshooting steps given in the previous posts.

    You have also mentioned that the App Troubleshooter reports “Windows Store configuration may be damaged”.

    Please let us know:

    1. What happened when you ran the SFC Scan on the computer? Did the scan detect any corrupted/damaged system files on the computer?
    2. Did you re-register the Windows Store after resetting the store cache?
    3. If yes, what exactly happened when you re-register the Windows Store? Were you able to do it successfully?

    If you haven’t tried re-registering the Windows Store app, then try that and let’s know the result.

    Please get back to us with all the relevant information and troubleshooting result for this issue.

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  3. Anonymous
    2014-08-28T03:20:05+00:00

    Hi Hermes,

    Thank you so much for posting your query on this forum. You have reached the right place. I apologize for the delay in responding to this thread.

    I will try my best to assist you with this issue.

    I understand that you have already tried some troubleshooting methods for this issue on the computer. You have mentioned that you have tried SFC Scan. So, did the scan detect any corrupted/damaged system files on the computer?  I would request you to share the scan result with us.

    I would also like to know:

    1. Did you run the App Troubleshooter on the computer and check its troubleshooting report?
    2. What exactly happened when you re-register the Windows Store? Were you able to do it successfully?
    3. Do you have any third party security program installed on the computer?
    4. What are the recent changes that you have made to the computer prior to this issue?

    If you haven’t tried the App Troubleshooter, then please run it from the link given below and share the troubleshooting report with us as it would be really helpful for us to identify the root cause of this issue.

    Run the Apps Troubleshooter

    Let us run the Apps Troubleshooter and check if that helps. The Apps Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter automatically fixes some issues, including suboptimal screen resolution, incorrect security or account settings etc. You can click on this link to download and run the Apps troubleshooter.

    ***Download the App Troubleshooter***

    Check the troubleshooting report and share the details with us. You may also try the suggestions given by the troubleshooter and check if that resolves the issue.

    Please get back to us with all the relevant information regarding this issue.

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  4. Anonymous
    2014-08-28T02:56:25+00:00

    Hi Simon,

    Thank you so much for getting back to us with the updates on this issue. I apologize for the delay in responding to this thread.

    I understand that Windows 8.1 Store is working fine on the new user account that you have created on the computer. This shows that the issue was caused due to the corrupted old user profile on the computer.

    If you want to transfer the user account settings and files from the corrupted user account to the new user account, then you may follow these steps:

    Step 1: Copying old files to newly created User Profile

    a) Press “Windows Logo” + “X” keys on the keyboard and select “Windows Explorer” from the menu.

    b) Click on “View” tab and click on “Options” at the top right corner.

    c) Click the “View” tab, and then select “Show hidden files, folders, and drives”.

    d) Uncheck the box which states “Hide protected operating system files”.

    e) Click “Yes” to confirm, and then click on “OK”.

    f) Now, locate “C:\Users\Old_Username” folder, where C is the drive that Windows is installed on, and “Old_Username” is the name of the old user profile you want to copy files from.

    g) Select all of the files and folders in this folder, except the following files:

    • Ntuser.dat
    • Ntuser.dat.log
    • Ntuser.ini

    h) Right click and Select “Copy”.

    i) Locate the “C:\Users\New_Username” folder, where C is the drive that Windows is installed on, and “New_Username” is the name of the new user profile you have created.

    j) Right click inside the folder and select “Paste”.

    k) Restart your PC and check if you are able to log into the default profile.

    Now, you may delete the old user account from your computer.

    Step 2: Remove the Corrupted User Account from the Computer

    a) Press “Windows Logo” + “W” keys on the keyboard to display the “Settings” search bar.

    b) Type “Remove User Accounts” and press the “Enter” key on the keyboard.

    c) In the “Manage Accounts” window, select the old account and then click on “Delete the account” link on the left pane of the window.

    d) Click on “Delete Files” and then click on “Delete Account” to delete the whole account from the computer.

    Hope this is helpful. Please get back to us if you need any further assistance on this. We’ll be glad to assist you with it.

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