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Hi,
I just updated to Windows 8.1 last night. All went fine. Once it had finished it booted to windows normally. I then decided to restart the computer just to make sure everything was okay and sorted.
It took me to the normal login screen. My Keyboard and Mouse didn't work?! I check all of my peripherals and non of the USB devices were working. I have tried multiple times to restart and try different USB's to no avail. I have tried a bog standard keyboard and mouse and even a PS2 slot keyboard and non of this has worked.
Any help on what I can do without losing all of my data?
**UPDATE**
I found a solution that worked for me. If you try this, hopefully it will work!
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi guys,
I have found a solution to the problem via a person from another forum with the same issue. All credit goes to him for finding this out. If you try what he says it should work fine. It did for me
"Had the same thing happen to me when I upgraded from WIN 8.0 to 8.1. I found this solution that worked for me....Go into the advanced mode in the UEFI bios and disable Intel XHCI Mode. Once I did that and all my USB devices worked"
Hope it works for you all!
Hi,
Good to know that you got a fix for the issue and thank you for sharing the information.
When you perform the update from Windows 8, it was recommended to run the Windows Updates and install all the available updates including the optional driver and firmware updates for the computer before performing the Windows 8.1 update.
For further information, refer to the articles:
Update to Windows 8.1 from Windows 8
However; regarding the BIOS updates, you need to always get in touch with the computer or device manufacturer.
Important: Modifying BIOS (Basic input output system)/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.
Let us know if you need further assistance with Windows related issues. We will be happy to help.
I upgraded my Toshiba recently to Windows 8.1 and not immediately but out of the blue my keyboard stopped working or re-typing the same keystrokes.
After much frustration trying different options and working around by plugging in a USB keyboard I finally discovered and resolved the problem.
The issue came down to the drivers and BIOS.
I downloaded and installed the latest Toshiba Windows 8.1 drivers from the Toshiba Japan website and then installed the latest BIOS update from the Toshiba Australia site. Full keyboard functionality returned after I installed the BIOS update.
Needless to say it was a relief to unbrick my PC but it would have been nice the Windows 8.1 upgrade process advising what to do next i.e update the PC firmware.
Hope this info helps other suffers out there.
ok- my keyboard and my mouse both have stopped working on my desktop--they work on the old computer- so I am in front of my moniter- and the computer has booted up and the honeycomb screen with the time is displayed- but since my keyboard and mouse are not being recognized- or drivers corrupted- or are being ignored- I have no way to interact with the system.... When I turn on the computer - I can see two lights on the keyboard light up....I do not have a windows disk- was not provided. nobody seems to be able to explain how to get the computer into the safe mode. This computer was just bought a week ago- Have turned it on and off about thirty times. I do not have a touch monitor..... Thinking I will just return it and forget about windows eight- or 8.1 whatever.
not very impressed with the new system....
One more thing. The first solutions are posted in this thread on 9 November 2013. I just installed the upgrade last Sunday, 26 January 2014. Why is Microsoft still offering this upgrade without any warning, when these problems are known for over 2.5 months?
