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Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am running Vista and IE9, which, when I try to update, says that IE9 IS the most current browser for Vista. At someone else's suggestion, I went to TOOLS, COMPATIBILITY VIEW SETTINGS, and removed MSN.COM from the compatibility view list. My MSN.com homepage immediately changed from the unusable "list look" to what I assume is the new MSN. Try it - it can't hurt at this point.
Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
I had this problem with several machines at work and it was resolved by going to compatibility view settings andREMOVING msn.com from the list. Every machine that had this problem in IE9 also had msn.com listed in the compatability view settings.
This actuall works to solve the problem.
"Now why couldn't Microsoft/MSN tell us this solution?"
Well, angie, I suppose because it's not the solution. It's the solution ONLY for those using IE 9 in an operating system that will not allow IE to update further than version 9. Have you been paying attention to any of these posts?
I believe I found a solution for Safari, based on all the replies here….in Safari go to Develop tab >User Agent. There are lots of options in that tab, I chose Safari 8.0. Then the MSN homepage worked!!!!!
Try it, hopefully it will work for all of you.
Exactly. I've tried several suggested remedies. I'm so frustrated, I could scream in CAPS if I wanted. But I need an answer very soon before my husband gets home + wants to use his computer + read his email. In fact, I can't even get into my own email to respond to an important email that has a deadline today.
But it seems as if all tech help has departed for the day. :(
I posted earlier today, I am not a tech, just a regular user but after I got nowhere this morning, I did some further research. First, let me addres your issue: Try this: If you are using VISA or XP and normally access the MSN hompage link to get to Outlook for your email, 1. Open a different browser than Internet Explorer. (Goggle Chrome, Mozilla Firefox etc.) 2. Go to the Outlook email site directly : https://login.live.com and 3. sign in there.
What I have discovered is that XP and Vista are no longer supported by Microsoft updates, so the latest web browser updates: Internet Explorer 10 and IE11 are available. Therefore VISTA will always have an outdated browser (IE9) and you know the deal with XP!
Hope this helps! :)
I have two laptops. This one is Vista and IE9. This one worked fine during MSNs preview last month, and worked fine untill this morning. Log back in and now it's bad. My other laptop is 7 with I think IE10 and it has been bad ever since the change over. I do not think the problem is PC related, but more of a transfer problem at MS. I do not believe that MS no longer supporting Vista is the issue, but an easy escape for the real issue. Right now the only device I have working with MSN is a very old and out dated IPAD. The problem is at MS and not at the end user. OS or browser is NOT the problem.
