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Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am running Vista and IE9, which, when I try to update, says that IE9 IS the most current browser for Vista. At someone else's suggestion, I went to TOOLS, COMPATIBILITY VIEW SETTINGS, and removed MSN.COM from the compatibility view list. My MSN.com homepage immediately changed from the unusable "list look" to what I assume is the new MSN. Try it - it can't hurt at this point.
Today I was absolutely surprised when trying to access MSN Money and could not, getting instead the message "You are using an outdated browser. Please upgrade to the latest version for the best MSN experience." There was no warning yesterday or overnight when I was happily using the MSN Money site with no problems, that all of the sudden today there would be a "new" MSN site that would not be functional for many operating systems and browsers. The MSN pages are almost unusable, formatted as a long list and in a way that does not show or allow the former functionality. Can't access my stock portfolio yet, on which I rely. My browser is Safari 5.1.10. I visited the Apple Support site and there is not a newer version of Safari available for my operating system, which runs Mac OSX version 10.6.8. So I have the most up to date browser possible for my operating system. My Mac is a 2.8 GHz Intel Core i7 with 8 GB or RAM, quite modern enough according to the MSN compatibility site, and, their compatibility site also says my version of OSX is compatible with MSN. To try to get functionality, I uninstalled Silverlight and then re-installed it, following the installation instructions exactly at the Silverlight site. Re-started my browser but still no improvement at MSN.com. Can anyone offer help on this? Any idea why MSN does this to regular customers? Thank you.
I had this problem with several machines at work and it was resolved by going to compatibility view settings andREMOVING msn.com from the list. Every machine that had this problem in IE9 also had msn.com listed in the compatability view settings.
This actuall works to solve the problem.
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Please help! I've read through this entire thread and I still don't see the answer. Where was the notofication posted?? On a Microsoft Help site? How would I have seen it if I had no reason to request help??? And how "prepare"??? That's what we are saying--there was no link to upgade--one day its working fine--the next day you are getting this message--and the page is entirely different.
At the top of this Thread you will see Announcement just above MSN. The announcement regarding the New MSN would open as soon as you entered the forum to post a question. Many do not read these. They do close them out.
There is currently a thread detailing more changes with MSN Classic (the old) forum.
http://answers.microsoft.com/en-us/msn/forum?tab=Threads
An announcement was made in the Community Participation Center and if you read the thread you will see more changes are going into effect.
As for the browser issue. If you have tried clearing browser cache files, disabling add-ons, and resetting the browser which has had no effect, check Tools > Safety
Is the Active X Filter enabled?
If yes, Disable the filter
This too may cause the outdated browser message to appear.
If using IE, try using another browser to determine if it is an issue with IE or the website.
This is the Basic Information for New MSN website.
https://support.microsoft.com/product/msn/msn/msn?wa=wsignin1.0
Members still using Windows XP will not have the same view of the webpage as members using Windows Vista, Windows 7, Windows 8 or Windows 8.1.
I too was a Windows XP user but I lost my computer system several years ago and when I could afford to I did purchase a newer system. Believe me it was some time before the new system came into my home. That was seven years ago.
I never felt pressured to upgrade to a newer system, I did choose to upgrade. There's a difference. Currently, you will find some very good bargains in the internet if you look for them.
Now I have Windows 8.1 with IE 11 and like you I too am experiencing difficulties with the new website. Using the Feedback link to report issues, request new Features or posting on this forum will get you assistance. You may not like dealing with Moderators such as myself who are unpaid members of the community but we do try to help others.
That is exactly the point…Yes, there were plenty of announcements saying a "new" MSN would be coming soon, and we all saw the preview, myself included. However, how would I have ever known to "prepare" or "upgrade" when I was never told that some browsers would not be compatible with the MSN home page. And apparently this is not just a problem for users of other browsers, because it seems like even people who use Internet Explorer cannot get to the page. I would assume Microsoft would have ironed out the bugs before releasing the new MSN, but apparently not, so now we are all experiencing difficulties. So it doesn't matter how much "ample time" was given when there was nothing we could have done about it anyway……just venting, but I'm done and I'm on to Yahoo!!
