Hi,
Thanks for reporting this problem! It sounds like you need to change a system setting relating to thumbnails. Perform the following steps to enable thumbnails to be shown:
- Launch File Explorer (Winkey+E).
- Click the View tab at the top of the window.
- Click the Options button.
- In the Folder Options window that appears, click on the View tab..
- Uncheck the "Always show icons, never thumbnails" option.
- Click Apply, then OK.