Connecting to the Internet Causes BSOD/CRASH

Anonymous
2013-11-27T16:50:33+00:00

Okay i have had the BSOD 0x000000F4 so it was something to do with memory so i did all the hardware tests, checked my ram sticks, reseated them. it turns out they work, i removed my GPU to see if that was the problem it was no i switch it into different slots and it still works. Checked my SSD that works fine i use that exclusively for my OS and Drivers. Checked my mechanical drive, works. checked CPU works, and motherboard works and of course my computer turns on so it works. well i have network card adapter, it also works exactly as it should it connects me to the internet. 

Well since i established it was a software issue i tried updating the drivers, they were already updated. but the BSOD got so bad i couldn't get onto my computer so i formatted and reinstalled my Windows 7 home premium operating system. it installed okay i put in my PC build's CD drivers and installed all of them, i then went to connect to my internet and then it crashes/BSOD's.

Now this happens even if i am idling doing nothing it wil take anytime from instantly connecting to crash/BSOD or several minutes. i have since used the laptop (what i am using to write this) to download the updates from the manufacturers sites and i updated the computers drivers and then it still happened. what else lets me know that it is software is that it is stable until i connect to the internet.

I took the PC into college last Thursday and connected it to the internet and it seemed to work. so i am kind of lost. how can't i connect to the internet and last thursday i connect onto the college network note i have multiple devices connected to the internet on a regular basis at my house so the problem would effect every device if it was the router.

Note, downloading anything from the internet instantly causes the blue screen including Windows update.

This video i found on youtube shows what happens with my computer: http://youtu.be/gGInG7XlyM8

Any help will be appreciated

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-12-01T22:50:24+00:00

    I believe I have seen this issue before but I cannot recall when and how it turned out.

    Can you provide the following file via Windows Live SkyDrive which should contain more information on the crash:

    C:\Windows\MEMORY.DMP

    The memory.dmp file will be quite large so to upload it to Windows Live SkyDrive you will have to zip and compress the file with a third party application such as 7-Zip or WinRAR.

    Can you also provide the following information:

     Start > type msinfo32 in the "Search programs and files" box and press "Enter" > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via Windows Live SkyDrive.

    Also, can you do the following:

    Start > type eventvwr in the "Search programs and files" box and press "Enter" > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

    Then make the resulting .evtx file available via Windows Live SkyDrive.

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  2. Anonymous
    2013-12-01T17:47:41+00:00

                   

    Note, downloading anything from the internet instantly causes the blue screen

    Does the same issue exist if you restart the computer in Safe Mode with Networking?

    Edit:

    Since the problem occurs only with the wireless scratch that idea.

     

    Okay i looked around on YouTube and the Microsoft community very quickly and i found out that moving the PC sorted the PC for 3-4 days sometimes less. so i don't think the network card is at fault here. To prove this theory i just plug'd it back in and connected to the internet via the wireless network card. Now i know for a fact that you wouldn't of asked that question if you haven't seen something similar if not very much the same problem before and i am just generally very curious into whats causing this problem and if it is software or hardware related.

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  4. Anonymous
    2013-12-01T14:15:54+00:00

                   

    Note, downloading anything from the internet instantly causes the blue screen

    Does the same issue exist if you restart the computer in Safe Mode with Networking?

    Edit:

    Since the problem occurs only with the wireless scratch that idea.

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  5. Anonymous
    2013-12-01T12:57:18+00:00

    connecting via ethernet works. i decided as a suitable test that i would download and install all the windows updates to see if downloading packets of information/data from the internet may always cause the Blue screen but no it didn't. so in conclusion would you say it is the wireless adapter if so is there any further ways to prove this. 

    Also an important question how do i go about contacting the manufacturer for a replacement. i have all the packaging and receipts i also have online receipts for all my products. What do i say to the manufacture and do i use this thread as proof of troubleshooting to find the cause?

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