After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Hi,

 First, try updating the device’s driver:

1.      Check Windows Update for driver updates.

a.      Swipe in from the right to bring up the charms, and select Settings.

b.      Tap or click Change PC Settings.

c.      Select Update and recovery, then select Windows Update.

d.      Select Check for updates. Make sure to look at the Optional updates in the results.

2.      Check the device manufacturer’s site for updated drivers.

3.      Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a.      Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b.      In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c.      If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

 i.     Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii.     Select the Advanced tab.

iii.     Note the number next to Manufacturer ID.

iv.     Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4.      Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

·              PC manufacturer and model

·              Bluetooth radio manufacturer and model

·              Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

I have done all the above.  There just seems to be a problem with Intel's BT driver.  I did try replacing my Intel mini card with a Broadcom mini card, and it works fine with Broadcom's drivers.  Unfortunately the Broadcom card I found is not 2x2 like intel's, but 2x1.   I am more concerned with throughput than BT, so went back to Intel's mini card.  Intel really needs to investigate this.

patchdoc

I have done all the updates and what you have said to do in the answers step by step. It pairs, connects for 5 seconds then disconnects. I need to be able to share files. I just purchased this computer for that reason. It is a Toshiba Satellite e55-A   Intel Bluetooth  and my android is a galaxy s4... Please help

Hi,

I got a Dell Inspiron 17 7000 series (Core i7) with Win 8.1 factory installed in it. My Dell WM524 Bluetooth mouse just stopped working after my laptop was accidentally set into airplane mode.

Airplane mode is already off and wireless network is back online including the Bluetooth adapter but when I tried to pair my mouse it will not, error below:

========================

That didn't work

Try adding your Dell Travel Mouse WM524 again or check with the manufacturer for additional setup instruction.

========================

I have tried connecting/pairing it over and over again but result is the same. Other things done below but result is still the same:

1. I have tried the troubleshooter.
2. Uninstalled/Reinstalled Bluetooth driver.
3. Windows update
4. Dell driver update
5. WM524 installation/troubleshooting manual
6. Suggestions in this forum

Regards,

Archie

Thank you for your disclaimer however after months of frustration with this ongoing issue, Microsoft has failed to come up with a solution, which leads to people trying to solve the issue on their own.  At least by your reply I know you are aware of the issue.  If only you could come up with a fix.