After upgrading to Windows 8.1, my Bluetooth device doesn’t work.

Anonymous

After upgrading to Windows 8.1, my Bluetooth device doesn’t work. How can I get it working again?

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Anonymous

Hi,

First, try updating the device’s driver:

1. Check Windows Update for driver updates.

a. Swipe in from the right to bring up the charms, and select Settings.

b. Tap or click Change PC Settings.

c. Select Update and recovery, then select Windows Update.

d. Select Check for updates. Make sure to look at the Optional updates in the results.

2. Check the device manufacturer’s site for updated drivers.

3. Check the radio manufacturer’s site for updates. To determine what make and model of Bluetooth radio you have:

a. Swipe in from the right to bring up the charms and select Search, and search for device manager. Open Device Manager from the search results.

b. In Device Manager, expand Bluetooth, and look for a device with a name starting with Broadcom, Intel, or Qualcomm Atheros (these are the major radio manufacturers). Check the website of your radio manufacturer for driver updates.

c. If you don’t see one of these manufacturers, but instead see Generic Bluetooth Adapter:

i. Press-and-hold or right-click on Generic Bluetooth Adapter, and select Properties

ii. Select the Advanced tab.

iii. Note the number next to Manufacturer ID.

iv. Find that manufacturer ID on this page: https://www.bluetooth.org/en-us/specification/assigned-numbers/company-identifiers (Common ones will be 2 = Intel, 15 = Broadcom, 69 = Atheros)

4. Once you have updated your Bluetooth drivers, please try using your device again. In many cases, updating to the latest drivers will resolve the issue. In some instances, you may need to un-pair and re-pair the device from the Bluetooth settings (from the Settings charm, select Change PC Settings, and then select Bluetooth) to completely fix the issue.

If, after updating to the latest available driver and re-pairing the device, your Bluetooth device is still not working, please provide the following information in your post:

· PC manufacturer and model

· Bluetooth radio manufacturer and model

· Remote device manufacturer and model

This information will help Microsoft to further understand your issue and determine if it is a known issue or a new problem that needs additional investigation.

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184 additional answers

Anonymous

2014-07-19T07:30:04+00:00

I am also having the same problem with an intel bluetooth, devices connect but disconnect shortly after. I have tried everything with no luck EXCEPT, and I hope some people can appreciate the irony.. I have vmware with windows 7 installed on my windows 8.1 machine, and when im using vmware in windows 7 the bluetooth works fine lol

SOLVED:

I have a Toshiba Satellite P870 laptop with a Intel Centrino 2230 wireless/Bluetooth adapter. Everything functioned fine with windows 7, and windows 8, but 8.1 was a nightmare. My fix was I found a Windows 8 Toshiba Bluetooth Stack v9.10.00T. I uninstalled the Intel Proset Bluetooth package, restarted, Installed the Toshiba Bluetooth Package, Restarted, and Everything worked fine, It added generic Toshiba drivers, and added a Bluetooth manager application. I also have a CSR Bluetooth dongle that did not work until I installed the http://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4QFjAA&url=http%3A%2F%2Fwww.mediatek.com%2Fen%2Fproducts%2Fconnectivity%2Fbluetooth%2F&ei=yh3KU6njGYPRiwLr0oDYDw&usg=AFQjCNGZOv_lv5Yy4PUEYzFWFInSphwn6Q&bvm=bv.71198958,d.cGEMediaTek /W Bluesoleiv driver package. I think there is a serious bug with the windows 8.1 Bluetooth manger/interface. If you have a Toshiba laptop and/or a Intel Proset wireless/Bluetooth card then give this a shot. Three weeks of messing around is finally over!! I Hope this helps someone else too!! If not check your manufacturer for there own stack or software.

http://support.toshiba-tie.co.jp/windows8/drivers/PSU4R\_64Up\_au.htm
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Anonymous

2014-07-15T22:38:40+00:00

If the bluetooth option isn't available in the device manager, look in the usb section in the device manager. If there is something in there that failed enable and reable that. It should bring back the bluetooth.
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Anonymous

2014-07-13T10:13:28+00:00

I couldn't agree more. The BT on the XFR laptop I referred to in my earleir post worked fine with the Vista that was installed at delivery, fine when I upgraded to Win 7, fine when I upgraded to Win 8, then not at all with Win 8.1. The finger points firmly at something Microsoft have changed moving from 8 to 8.1 I am afraid.

I also wonder if this issue is connected to another problem I have with Win 8.1. This time it is on one of my desktops based on an I7 chip with 16 GB of ram. When I "upgraded" the system from Win 8 to Win 8.1 I lost the functionality of my wireless mouse and desktop. There are numerous other forums where the mouse stuttering and the keyboard buffer filling then dumping are such that neither is usable for business purposes are discussed, but as yet no solutions are forthcoming In my case both the mouse and keyboard are Microsoft hardware so I assumed that a/ there would be no compatibility issues and b/ Microsoft would have recognised the problem and provided new drivers to solve it. Neither is the case (is this a familiar tale?) and the only way around the problems are to revert back to wired mouse and keyboard. These work fine but are a bit restrictive, however I have no choice since equivalent wireless devices from both HP and Logitech behave in the same way. Again we are looking at some sort of radio management problem and maybe the two issues are connected. I don't understand enough about the way 8.1 worls to know for sure, but I cannot believe it is coincidence.

Please Microsoft, step up and give us some more information regarding these issues as I assume a solution in the short term is out of the question.
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Anonymous

2014-07-13T06:09:12+00:00

I have been having this issue since back in October when 8.1 first came out. I installed it and tehBT did not work. Spent a day looking at MS and Dell websites and boards to see what to do. As with everyone else I saw many with the issue but no answers.

In April I called Microsoft on the phone and asked them if the issue was resolved and was told yes by this gentleman in India or Guam, so I again installed 8.1 but again found the same problem and again reverted back to the 8.0 living with the constant reminder from Microsoft to upgrade.

I also contacted Dell via message on Facebook and learned that the issue was on going and the only thing to do was keep checking for the proper drivers on either their site, Microsoft's, or in my case Qualcom Atheros.

This evening I asked again on MS forums but instead of a reply of the issue, I got some person not an employee who wanted to debate weather it was a MS, Dell or Qualcom issue. (It is kinda funny to read I recommend it) http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/has-bluetooth-drivers-missing-problem-been-fixed/503a9b22-9cfa-442c-98b0-078bd6d608ee

However funny it would indicate that a solution has not been found or may be avoided by any number of companies that should be offering some advice.

I also fond it interesting via google that some said Open up your bios file and change this line to this and add some words here. I am left to wonder how many people who truly know as little about the interworking's of a computer as I do, actually tried these things and are now using their computers as a booster chair for their 3 year old.
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