Can't start Dolby Audio driver after upgrading to Windows 8.1

Anonymous
2013-10-18T07:27:19+00:00

Lenovo U410 wirh Windows 8 pre-installed.

Upgrade to 8.1 went flawlessly, but every time I re-start or boot up the machine I get this:

I've uninstalled and re-installed Dolby Home Theater, done an extensive local and web search about this.

There appears to be NO mention on my machine anywhere for a Dolby Audio Driver" or anything that uses it.

I've been on the Lenovo forum and there's a thread there that says to disable driver signature, which I've done to no effect.

I still get this message.

Can anyone throw any light on this?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-10-28T16:20:59+00:00

Hi Everyone!!

I did something to my laptop and it worked!!! After messing around the fix was simple!

Of course make sure your computer has all the windows updates. I don't know if that's gonna be a contributing factor, but it was part of my methods.

After that go into your "D Drive" which is found under "My computer" --> "Drivers" -->"Audio"

Once you're in the audio folder, you're gonna scroll down, you will see a computer icon that says "setup" click on that. Once you do that you will follow the instructions. It seems by doing this it updates the conextant audio driver. I don't know why it didn't update in the device manager as others have suggested. But after I did this, I checked to make sure it was fixed

You can see if it was fixed by:

Going into your control panel and clicking the Dolby theater which can be found in the sounds, games, etc. --> you should see the actual program pop up instead of the error message!

I am so glad I finally fixed this! If this helps you, please label it as the answer so everyone else can fix theirs too! It seems to be a major issue

Have an "error" free day!

Was this answer helpful?

10 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-02-04T00:06:17+00:00

Hi,

Lenovo has updated the Conexant Audio Drivers for Windows 8.1 to correct this error.  You can download the updated drivers for your device at http://support.lenovo.com/en\_US/downloads/default.page.

Was this answer helpful?

5 people found this answer helpful.
0 comments

147 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2013-10-25T06:18:57+00:00

    I tried this and the other methods too and still get the error message. I got an additional message at one point that said Windows had determined that the Conexant drivers were the best ones for my hardware. About the only other thing to do would be to remove the Dolby drivers by going to D:\drivers and clicking the Install Dolby drivers, which also allows you to remove the Dolby drivers from the machine. However, once that is done, you will have lost the Dolby drivers. I suppose you could save them in a separate folder first - one that is not labeled "drivers."  The Dolby drivers are listed, on drive C: as subfolders under the Conextant folder, so I suppose what the update to 8.1 did was to keep them but hide them so they couldn't be loaded. But they forgot to erase the the code that triggers the error message.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-10-25T04:55:03+00:00

    what if you dont have a d drive and the conexant isnt re-appearing?

    Was this answer helpful?

    0 comments