Error: 0x80070003 when installing KB 2919355

Anonymous
2014-05-14T19:28:30+00:00

This error appears to be related to expected files, folders or registry paths that are missing.

One commonly reported folder being missing is the C:\Users\Default folder.

Open the File Explorer, expand C, and expand the Users folder.

If there is no folder named Default, create one.

If C:\Users\Default exists please use the following guidance:

Run the Windows Update Troubleshooter, then open Windows Update and try to install the update again.

Then run the DISM tool

  1. Swipe in from the right edge of the screen, and then tap Search.

(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  1. Enter command prompt in the search box.
  2. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
  3. In the Administrator: Command Promptwindow, enter the following commands. Press the Enter key after each command:
    1. DISM.exe /Online /Cleanup-image /Scanhealth
    2. DISM.exe /Online /Cleanup-image /Restorehealth
  4. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  5. Run Windows Update again.

If you have C:\Users\Default and you have used the Windows Update troubleshooter and completed the DISM commands but still experience Error 0x80070003 please contact Microsoft Support so that we can further investigate your issue.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-10-15T16:10:58+00:00

    Still can't seem to get this installed.

    Windows 8.1 Update for x64-based Systems (KB2919355)

    Installation date: ‎5/‎12/‎2014 12:12 PM

    Installation status: Failed

    Error details: Code 80070003

    Update type: Important

    Windows 8.1 Update is a cumulative set of security updates, critical updates and updates. You must install Windows 8.1 Update to ensure that your computer can continue to receive future Windows Updates, including security updates. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:

    http://support.microsoft.com/kb/2919355

    Help and Support:

    http://support.microsoft.com

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  2. Anonymous
    2014-08-21T00:28:36+00:00

    Note that this thread concerned a 0x80070003 error.

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  3. Anonymous
    2014-08-20T23:01:57+00:00

    This solution worked for me after several times of failure with other solutions:

    http://atarasevich.blogspot.ca/2014/04/error-0x80070002-when-installing-new.html

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  4. 0x00000000 40,810 Reputation points
    2014-06-09T15:04:24+00:00

    Glad to know that you have resolved the issue.

    Good luck!

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  5. Anonymous
    2014-06-08T23:28:26+00:00

    Hi

    I went to Microsoft Support and after 4 days of work a Technician eventually got the dreaded update KB2919355 installed. To do so he had to reinstall Windows 8 then 8.1. Satyajit was the technician who succeeded. He was good and very helpful during this process.

    Cheers

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