Error 87 running "DISM /Online /Cleanup-Image /RestoreHealth" on Windows 7.

Anonymous

I followed some advice on the wiki System file check (SFC) Scan and Repair System Files to find out how to fix corrupted files that SFC couldn't (as I had previously already known about SFC) and came across this barrier.

Here is a log file of DISM, if you need. It includes information only from the execution of DISM described in this thread.

Also, in case you need it, is my Command Prompt. Instead of creating a screenshot, I just pasted it in plain text.

Microsoft Windows [Version 6.1.7601]

C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool

Version: 6.1.7600.16385

Image Version: 6.1.7600.16385

Error: 87

The restorehealth option is not recognized in this context.

For more information, refer to the help.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello, joel perry

The TechNet Library article "DISM Supported Platforms" notes that "...Some DISM commands are not supported on all target images. For information about specific DISM commands, see Deployment Image Servicing and Management (DISM) Command-Line Options."; an admittedly-perfunctory perusal of the multiple articles linked in that one fails to reveal at a glance exactly what commands are supported by what OS, unfortunately - the documentation seems to follow the "new norm" of minimalization. "[DISM

Deployment Image Servicing and Management Technical Reference for Windows](http://technet.microsoft.com/en-us/library/hh824821.aspx)", the "section header" for the 51 pages of docs that includes all the articles I've linked in this post, specifically notes that the Windows 8 Windows Assessment and Deployment Kit (Windows ADK) can be used to service both Windows 7 & Server 2K8R2 WIM's, but there are a variety of qualifiers stated elsewhere, e.g. "Deployment Image Servicing and Management (DISM) Command-Line Options' states:

".../AnalyzeComponentStore and /ResetBase can’t be used when servicing a version of Windows that is earlier than Windows 8.1 or Windows Server 2012 R2 images."
".../StartComponentCleanup can’t be used when servicing a version of Windows that is earlier than Windows 8 or Windows Server 2012 images.", and
".../CheckHealth, /ScanHealth, /RestoreHealth, /Source, and /LimitAccess can’t be used when servicing a version of Windows that is earlier than Windows 8 or Windows Server 2012 images"

What is DISM?" mentions that "...To service inbox drivers in an offline image of Windows Vista with Service Pack 2 (SP2) or Windows Server 2008 with SP2, you must use the Windows 7 version of DISM or PkgMgr."

while "DISM Supported Platforms" also provides this: "Deployment Image Servicing and Management (DISM) works on Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server® 2012, Windows 7, and Windows Server 2008 R2 images. However, the full functionality is available only when you are servicing a Windows 8.1 or Windows Server 2012 R2 image. This is because the files and resources required to service any Windows image are located in the image, not on the technician computer. DISM will detect and use the resources available in the target image to update the image."

Although by no means a WIM-deployment professional myself, it would seem to me that you're presented with the limited options you're seeing simply because nothing else is supported by design,

and that using a later version of DISM (as outlined in "Copy DISM to Another Computer", which maintains that "...You can use deployment and imaging tools on a supported host operating system, such as Windows PE 3.0, even if you cannot install Windows ADK. You can copy the tools from a Windows ADK installation on your technician computer and configure the tools for use on a supported host computer.") would not provide the missing functionality...

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54 additional answers

Anonymous

2015-02-10T00:04:34+00:00

Hi,

Sir I don't even remember what I was doing to get the error: 87 in the first place. LOL. The slow creep of Alzheimer's.

Anyway, I am running Windows 8.0 professional 64 bit. I haven't upgraded to 8.1 yet as I am still dealing with updates to 8.0, and a slow internet, and it will not let me upgrade to 8.1 until all updates have been installed.

My computer was stolen. I am now using my son's and updating his. He had 7.x on his and I purchased another license [$199.00] through the Microsoft/Windows Marketplace for 8.0 and have upgraded it to this point so far.

I am sure I will remember where I had the problem, or experience it again. At least I have a link to you and the Windows community now.

Thanks
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Anonymous

2014-09-17T18:30:43+00:00

are you referring to DOGTAMER'S answer ?

I was aware this post is in regard to Win 7, however, my Win 8.1 (Domain-joined, by the way, with a WSUS working on 2008r2 DC) has the exact same problem, so I thought it'd contribute to let others know about that.

actually, it may not be the exact same problem. mine starts with a Windows Update Error: 800B0001

which is said to be caused by.....well, various ideas from varying sources.

thanks anyway for this post, it's been somewhat helpful.
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Anonymous

2014-09-17T11:46:20+00:00

Did you read the advice that I marked as the answer? (assuming you're using Windows 7)
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Anonymous

2014-09-17T08:55:13+00:00

Attempting to fix an 8.1 Ent with the above mentioned error: 87 and

DISM doesn't recognize the command-line option "restorehealth".

I specified a different repair-source as advised here

this source is the media dvd.

any ideas?
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