Windows Update KB2670838 may affect Windows Live Mail on Windows 7

Anonymous
2013-02-28T20:11:13+00:00

On 26 February, an update called a platform update was released through Windows Update to coincide with the release of Internet Explorer 10 for Windows 7.  IE10 requires this update, which 'improves the features and performance' of a number of display components. Some users have found that the update affects the display of Windows Live Mail. Other problems ranging from blank screen in Resource Manager to Blue Screen of Death have been reported by users who found that the problem went away if the update was uninstalled.

Here is one user's screenshot:

If you are seeing this problem with Windows Live Mail, the first thing to do is to check with your graphics card/computer manufacturer for updated display drivers. If you're already using the latest, you may have to uninstall the update until a remedy is found. To do so, open Windows Update in Control Panel and click on Installed updates in the bottom left-hand corner. Locate the update, select it and click Uninstall. If this update was installed along with IE10, IE10 will also be uninstalled. If you have automatic updates configured, you should hide the update so it doesn't install again.

It might be helpful to the product team if those affected posted a reply to this thread explaining the symptoms and giving the make and model of their computer and its graphics card.

Windows for home | Other | Email and communications

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  1. Anonymous
    2013-08-08T16:55:03+00:00

    I have been dealing with this problem for months, and the Windows update always installs IE 10 when this is a known problem, because after you uninstall the IE 10 update, magically it then moves to recommended update. Hmmmmmmmmmm.

    It's interesting I see a lot of finger pointing going on on what causes this issue.  I think there is a problem with Nvidia's drivers with IE 10, is there any update on when Nvidia users will be able to use Live Mail and IE 10?  Are you working with Nvidia to fix the problem?  Please don't just point me to another forum, please answer the question.

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  2. Anonymous
    2013-07-07T23:41:46+00:00

    Hi NewWorldMan,

    Thank you for your response.  I understand you are inquiring if there are other solutions aside from uninstalling the update since it would remove IE 10. 

    Let me assist you by referring you to the best people who can help you with IE 10 related inquiries since you would like to use IE 10 without the update.  Please click the link below and post your question there.

    IE 10 Forum Support 

    Let us know if you have other Windows Live Mail related inquiries.

    Regards,

    Leah V.

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  3. Anonymous
    2013-07-05T19:23:02+00:00

    Hi Richard, I was aware of that. I was looking to see whether there was any solution other than uninstalling the update precisely because I was aware it would uninstall IE 10.

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  4. Anonymous
    2013-07-05T18:47:14+00:00

    Hi Richard.... I have installed, and I am using IE10 without with dysfunctional update installed on Windows 7 64 bit(DV7-6b75nr)!!

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  5. Anonymous
    2013-07-05T14:46:58+00:00

    Hi Kevin,

    Thanks for waiting. We do not have any information yet for this issue. If you would like to continue using Windows Live Mail, our support specialist asks you to uninstall the update. Thus, Internet Explorer 10 will also be removed because IE10 requires that update.

    Should you have other concerns, feel free to post back.

    Regards,

    Richard

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