Hi Khemartist!
I have only one idea.
Its' happend with me.
If you used Windows xp, it was helpful to delete .temp, .tmp files.
If you using Windows 8 don't delete these files NEVER. ..or don't move them into another directory.
If you do this:, Bluescreen or frozen Screen are the answer.
Mircosoft says: " Pc must be installed completly new.
I think, as you reset the PC to factory settings you lost some temp or tmp files . ... or the PC had overwrtiten some files.
I have buyed Winzip, but it isn't a solution.
Next year I try it again. :-))