The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Anonymous
2013-01-03T13:20:48+00:00

Hello all,

I recently upgraded my friends laptop from Windows 7 to Windows 8.

The laptop is a CQ60-XXXX series Compaq. She is indicating that now after the machine enters sleep mode it won't come out. It acts like it is... but it never resumes. A hard reset is required. I used remote assistance pulled the logs and I am seeing this..

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          1/1/2013 1:02:30 PM

Event ID:      137

Task Category: None

Level:         Error

Keywords:      (4)

User:          N/A

Computer:      Bethlaptop

Description:

The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Event Xml:

< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>137</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000004</Keywords>

    <TimeCreated SystemTime="2013-01-01T18:02:30.493069300Z" />

    <EventRecordID>808</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="2556" />

    <Channel>System</Channel>

    <Computer>Bethlaptop</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="SleepState">4</Data>

  </EventData>

< /Event>

I have tried HP's website... BIOS was flashed last time I worked on the Machine. I was thinking maybe video drivers... It has the Intel Express 4 Graphics. Windows 8 installed them an Intel's website doesn't seem to offer a separate Windows 8 Driver for this chipset...

UGH! Any advice?

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2017-03-22T18:46:58+00:00

    The best place to start with this issue is to open an Administrative Command Prompt.  (In Win 10, use Windows Key-X and then the A key--though you will see it on the list.)

    Then type:  powercfg /requests

    You will see a list of the things that might have caused your computer to wake up.  To go further and understand how this works and what it means, do a search on "powercfg requests"

    There are a number of things that can cause this, and it is not just about Win 10.  Follow the links that come up and you may be able to figure out what is waking your computer.  If something does show up with this command, look up requestoverrides to see if there is a way to stop it.

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  2. Anonymous
    2014-11-09T09:18:55+00:00

    The solution is to limit the functionality with Intel Rapid Start in BIOs. The hibernation partition is not created and the BIOS for Intel RST is enabled, as stated in the Intel RST User Guide. Intel RST PDF.

    I have a Asus P8Z77-V Pro, and this settings are enabled by default, however nobody actually creates a hibernation iFFS partition in the OS drive and when win8 enters into S4 it is not able to save the memory registers, and thus created this event ID 137.

    Change the settings of Entry of S3 wake and active page threshold support to disabled. Now save the settings and reboot the PC.

    IF this does not solved the problem, then DISABLED Intel Rapid Start Technology. The PC is still ABLE to resume from sleep, only that during a power loss, the PC will boot as normal and not able to recover the previous sleep state.

    Your BIOs setting for Intel RST may differ, but this should be able to solve the harmless eventID 137.

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  3. Anonymous
    2014-10-09T14:04:47+00:00

    The issue remains in Windows 10 Technical Preview.

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  4. Anonymous
    2013-10-24T22:54:14+00:00

    And I have uninstalled and reinstall the display driver, running as admin, but despite repeated attempted, I could not do so in compatibility for W/7 or 8. It would halt at about 75%.  It did install without  compatibility.

    I guess what you are saying here is that you still have the error 137 showing up in your event log?

    Your first post indicates to me you have tried hard to find a fix for this error, and have gone to non MS support sites in hope of an answer.

    This Thread is now 10 months old. If one follows other MS Community Forum threads on this same error event, one will find multiple MS-OS users have yet to find a solution or get an answer to the Question at hand from MS Forum staff. Yet the issue returns in many threads from many users seeking an answer to a Question about W8 that goes un-answered by MS staff. One would think that someone on the MS Forum staff could solve the problem, or just say it is a mystery to everyone and no-one knows the answer to the Question. Frustrating.

    IF you ever do find "the answer", I hope you will post back here so that others can read your Good News.

    thank you

    10.24.2013  

    I appreciated your comment: "If you Google "The system firmware has changed the processor's memory type range registers' you find this is a common issue, but I have yet to find a  fix I can confirm. "

    thank you

    10.25.2013

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  5. Anonymous
    2013-01-04T07:47:44+00:00

    Hi Themopar,

    Thank you for posting your query in Microsoft Community Forums.

    From the issue description I understand that the Windows 8 computer will not wakes up from sleep.

    I would suggest you to perform the methods and check if it helps.

    Method 1

    Let’s run the power troubleshooter and check if that helps.

    a) Press ‘Windows + W’ key on the keyboard.

    b) In the search box, type ‘Troubleshooting’, and press enter.

    c) Click on ‘System and Security’ and click on Power click on next to run the troubleshooter.


    Method 2

    I would suggest you to uninstall and reinstall the display card drivers in Windows 7 compatibility mode and check if that help.

    Step 1: Follow the steps provided below to uninstall the display drivers.

    a) Move the mouse to bottom left corner and right-click on the ‘Start icon’.

    b) Select ‘device manager’.

    c) Expand ‘Display adapter’ and right-click on ‘display adapter’ and select ‘uninstall’.

    Step 2: Follow these steps to install the drivers in compatibility mode and check if that helps.

    a) Download the display drivers from the manufacturer’s website.

    b) Right-click on the driver and click on ‘properties’.

    c) Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7 operating system from the drop down.

    d) Click on ‘Apply’ and click ‘OK’ and run the file to install it.

    Method 3

    Follow these steps and check if it helps.

    a) Press Windows Key +W, type "Shutdown Settings"

    b) Click the "Settings" Icon on the right of the screen.

    c) Click "Change what the power buttons do" on the left of the screen.

    d) Click "Change settings that are not currently available"

    e) Scroll to bottom of Dialog box.

    f) Uncheck the box titled "Turn on fast startup (recommended)."

    g) Click "Save Changes" button.

    h) Exit Power Options Dialog box.


    Method 4:

    I would have you download all the latest Windows Updates. You can also download the latest BIOS and firmware updates from the manufacturer’s website. You may ask the manufacturer for assistance in this regard.

    Disclaimer:

    Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

    Hope it help.

    Keep us posted if you face any issues on windows in future. We will be glad to help you.

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