The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Anonymous
2013-01-03T13:20:48+00:00

Hello all,

I recently upgraded my friends laptop from Windows 7 to Windows 8.

The laptop is a CQ60-XXXX series Compaq. She is indicating that now after the machine enters sleep mode it won't come out. It acts like it is... but it never resumes. A hard reset is required. I used remote assistance pulled the logs and I am seeing this..

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          1/1/2013 1:02:30 PM

Event ID:      137

Task Category: None

Level:         Error

Keywords:      (4)

User:          N/A

Computer:      Bethlaptop

Description:

The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.

Event Xml:

< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

    <EventID>137</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000004</Keywords>

    <TimeCreated SystemTime="2013-01-01T18:02:30.493069300Z" />

    <EventRecordID>808</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="2556" />

    <Channel>System</Channel>

    <Computer>Bethlaptop</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="SleepState">4</Data>

  </EventData>

< /Event>

I have tried HP's website... BIOS was flashed last time I worked on the Machine. I was thinking maybe video drivers... It has the Intel Express 4 Graphics. Windows 8 installed them an Intel's website doesn't seem to offer a separate Windows 8 Driver for this chipset...

UGH! Any advice?

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

60 answers

Sort by: Most helpful
  1. Anonymous
    2013-01-04T18:46:56+00:00

    Ehhh... These canned responses don't hold water. I've seen this error on this forum multiple times, as well spread throughout the internet.

    People are clicking "THEY NEED THIS ANSWER TOO"

    This is an issue.

    Was this answer helpful?

    100+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2013-01-24T13:51:59+00:00

    Hi, I discovered the cause of my problem - Intel Rapid Start Technology (IRST).

    Basically there is a hidden hibernation partition (different to hiberfil.sys) used by IRST.

    The IRST is set to activate by default (on my system) after 120 minutes.

    So after 2 hours of sleeping, drive activity would commence and the active user session in RAM would be written to the Hibernation Partition (8GB in my case).

    The problem came during resume, when pressing the power button, it failed to restore the session from the SSD to the RAM, and I got a failed boot.

    A second press cold booted the system to a fresh desktop with any unsaved work lost.

    A workaround in my case was to disable IRST either in the bios or in the systray utility.

    Ultimately the solution was a new motherboard, which was put in by Dell yesterday.

    Sleep / IRST & Hibernate all work fine now.

    Interestingly hiberfil.sys (6.6GB) is ONLY used for booting in this setup:

    Sleep - RAM

    Extended Sleep (IRST) - hibernation partition

    Re-boot - is now (under windows 8 with 'fast startup' enabled) effectively a 'cold boot' ie read from disk

    Shut down / PowerOn - is now effectively a 'warm boot' as it reads from hiberfil.sys

    So there is some disk redundancy with the 2 systems (IRST and 'Windows Hibernate'), you could effectively utililize just one system with little difference in performance.

    To be honest I am hard pressed to measure any difference in speed between any of the following:

    1. a hiberfil.sys assisted boot
    2. a IRST 'resume'
    3. a Windows Hibernate resume

    All of these are getting my system to a login prompt in about 6 secs from power button press.

    At the moment I have all of them enabled, but may change to reclaim disk space.

    Not sure most of that was relevant to you!

    G :)

     Couple of other points:

    S0 = on

    S1, S2, S3 are various forms of sleep, depending on manufacturer, generally RAM is powered all else is off.

    S4 is hibernate or IRST

    S5 is off / shut down

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2013-01-19T19:05:33+00:00

    Hi I have a similar issue with Sleep in Windows 8 Pro (64-bit).

    Normal shut down / boot is fine.

    Hibernate is fine

    Only sleep is a problem.

    If sleeping for a short period with the powerlight pulsing the system resumes fine. However if left for an extended period, e.g. overnight. Then the powerlight is out.

    Pressing the power button result in failure to boot - powerlight comes on briefly, then POST, then dies.

    Second press boots the system, stating in the log that the system failed to shut down cleanly.

    So basically in the sleep condition at some point the system 'powers down' ' 'dies', this is neither hibernate (which is set to never) or shutdown. And neither has the battery depleted causing a low power / critical level condition causing hibernate as the battery will be close to full (>90%) on a successful boot.

    Obviously any open documents / work is lost in this condition as power to RAM is lost and hibernate does not occur.

    I have tried disabling 'fast startup'

    BIOS and all drivers are latest

    Windows updates all installed.

    Have tried a restore from factory image and re-install of all the above and problem remains. 

    Any help appreciated.

    Dell Vostro 3360, Core i5, 8GB RAM, 128GB SSD

    hiberfil.sys is 6.6GB

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2013-08-30T15:19:14+00:00

     

    Considering the age of the thread and to avoid confusion, I would recommend creating a new thread so that the community can focus on that thread. Refer to the following link prior to posting a question so that you may provide all the relevant information, for us to help you:

    http://support.microsoft.com/kb/555375

    Mr. Kumar [support engineer],

    If you feel that the original Question has been confused by a multitude of voices; please say so. At least try to re-direct the thread. Your suggestion to begin a new Thread for the Question simply adds to the confusion And avoids addressing the original Question.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2013-09-06T22:48:21+00:00

    This Community Forum IS* MS's Customer Support !!!

    Attention MS Community Forum leaders:

    "We have a Problem".

    At least 14 MS users have come here hoping for an answer to a Question. !!

    None have received a valid answer.

    The "Moderator" of the thread only adds to the confusion by suggesting the thread be close. This suggestion is now removed or deleted; yet the Moderator remains silent.

    So far, 14 MS users have checked the 'Me Too' Box confirming they 'had' the same Question.

    a Post by Mr. Kumar, a Community Star and MS Support Engineer, neither helps nor helped *no one. Yet it remains his sole response MS Forums users.  One would hope that another MS-C/S person might pick up this thread and provide an answer to the question; or at least add a new perspective.

    *The original poster deserves an answer, and I assume may still need an answer. Does he have one?

     If not, then this "Question" and this *Thread should stay 0pen, un-answered, while Pleading for support.

    where is MS? !!!"

    "I have this problem too!!"

    10.11.2013

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments