Why does dllhost.exe Com surrogate consumes memory untill crash

Anonymous

Why does dllhost.exe Com surrogate consumes memory untill crash.

It happens when I highlight or view a folder containing video files, Even if I close the folder or select a different folder the memory keeps getting consumed.

It seems to happen mostly with 3D Video files but it has done the same with 2D files.

So it seems to be a problem with the windows thumb nail system dealing with these files.

By the way trying to delete or move the file or folder while the Com Surrogate is consuming memory Delete can not complete the task.

What I have been doing is finding offending file selecting Delete, then go to task manager stopping Com Surrogate, then the file will delete.

Fix

"MS are aware of problems with certain chipset/driver combinations and the KB2670838 update

They are also aware of problems with the IE10 install

They are working on both issues, and will update as and when they are satisfied that they have solved the problems.

The recommendation in the meantime is that if the update doesn't install first time, make sure it's uninstalled, and then hide it - Windows Update will unhide it when it is updated."

So Uninstall IE10 and KB2670838 update, hide them from auto updating when thy pop back up to be updated the problem should be fixed.

Proof that MS knows that IE10 has problems on some hardware platforms is here.

http://technet.microsoft.com/en-us/ie/jj898509.aspx

Hope this helps Every One.

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158 answers

Anonymous

2014-03-11T19:36:39+00:00

Hi!

Ihave the same problem, on my pc IE11 and dont finde the update KB2670838in updates list...what can i do?

any idee?

Attila

Try disabling thumbnails, then reboot. If the problem is still there, it might have another cause.

Should disabling thumbnails work and you have a need for IE11, then there are only workarounds for the problem, as far as I know (which all boil down to not have thumbnails for 3D mp4 files). Last time I checked, this KB2670838 is a prerequisite for IE10+. Might have been installed silently along with IE11 or is integrated into IE11.

Note: If one tries around with this bug, and has temporarily a system that can produce correct thumbnails, these will get cached! That means, you could have a system with 3D mp4 thumbs and no bug, but one new file and bam! Memory leak again.
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Anonymous

2014-03-11T16:55:02+00:00

Hi!

Ihave the same problem, on my pc IE11 and dont finde the update KB2670838in updates list...what can i do?

any idee?

Attila
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Anonymous

2014-02-28T09:23:53+00:00

This is the problem.

Don't install them !   MICROSOFT WAKE UP !!!!

Windows 7 (3)

]   Internet Explorer 10 til x64-baserede systemer med Windows 7   71,6   MB

]   Internet Explorer 11 til x64-baserede systemer med Windows 7   71,0   MB

]   Platformsopdatering til Windows 7 x64 Edition (KB2670838)   11,2   MB
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Anonymous

2014-02-27T19:36:02+00:00

This really isn't a solution, it's more of a workaround...
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Anonymous

2014-02-27T16:47:14+00:00

Please tell us more about what you removed and what you used to remove it. This seems a likely cause and solution for this issue.

Since I have uninstalled the offending update Task Manager has become corrupted and the list of programs has disappeared. Fortunately, I do have icons for my videos which is very helpful when one wants to work with their videos by looking at the file folder to see what is in it. Crippling updates and icons is not really much of a solution. The apparent indifference of Microsoft to this long standing issue does not instill confidence in their support.
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