Touch screen not working for Asus laptop

Anonymous

i have the Asus - 11.6" Touch-Screen Laptop - 4GB Memory - 500GB Hard Drive - Steel Gray and for some reason my touch screen is not working anymore. It worked perfectly the other day but today it is not. Does anybody know why and what i can do to fix this problem?

p.s. i already tried restarting my laptop and shutting it down.

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Anonymous

I had this issue with my VivoBook S400CA touch screen and fixed it today doing the following:

Go to the Control Panel.
Go to Troubleshooting (you may have to search for it)
Click Hardware and Sound
In the Device section, click Hardware and Devices
Have the wizard scan your computer for hardware issues.
Let the computer fix whatever issues you had.

In my case there were 2 USB input devices that were disabled that the wizard enabled for me. The touchscreen immediately started working. Hope this helps someone.

UPDATE:

The problem used to come back periodically. But since updating all of my drivers a while back, the problem has not resurfaced.

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182 additional answers

Anonymous

2013-05-09T09:18:46+00:00

If you didn´t even bother to read all the previous comments, read it and you will find a solution, in page 2 i gave a solution that worked for me and has been working.
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Anonymous

2013-05-09T07:15:05+00:00
ASUS Zenbook U500VZ.

http://zenbook.asus.com/zenbook

Can you get any more details about the manufacturer of your Touch Screen than "multi-touch screen"? That would possibly help you find updated drivers or more troubleshooting tips for it.

Three possible sources that I can think of for PnP info:
1. msinfo32.exe (do a Find for Touch)
2. dxdiag.exe (Input tab)
3. devmgmt.msc (HID or USB but others could be possible too)
HTH

Robert Aldwinckle
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Anonymous

2013-05-08T18:50:59+00:00

Hi again,

I am getting quite desperate here...

My problem:

Touch screen worked perfectly fine, then suddenly it stops working. Disappears from Control Panel. "Hardware changes might not have been detected" on the troubleshooting wizard.

The weirdest thing of them all is that it was working INTERMITTENTLY, without any discernable cause to stop/start functioning.

I have tried updating BIOS. No new compatible BIOS version available.

I have re-installed Windows. This did help for a while. Then in the middle of a session, the screen stopped working. I noticed a bunch of windows updates had been downloaded and some installed. So possibly this could've made the touch screen not work.

Now I am thus back to start.

I have a new ASUS Zenbook U500VZ.

Any help would be highly appreciated.

Thank you.
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Anonymous

2013-04-29T18:14:53+00:00

Hi there,

also having a similar problem with my new ASUS U500VZ.

After an update the touchscreen stopped working.

this happened exactly to me too:

I ran the troubleshotting option for hardware and devices but that did not help. The wizard simply says "Hardware changes might not have been detected" and displays a warning icon without actually resolving the touch-screen issue. To further exacerbate the problem, the "Pen and Touch" option has altogether disappeared from the Control Panel.

I am in contact with ASUS support at the moment, waiting to see if they manage some solution. At the momet they are suggesting updating/reinstalling BIOS.

Will share it with you guys if that works.
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