Weather gadget not working- Cannot connect to service

Anonymous
2013-01-14T14:07:43+00:00

original title: Weather gadget not working !!

I have Windows 7 Ultimate 64 - bit and my weather gadget is not working, it is displaying a message "Cannot connect to service .

I have also tried by turning off firewall and antivirus but it still don't works for me .

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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-01-15T09:19:57+00:00

Update:

Microsoft has DISABLED the weather and currency gadgets via a recent Security Update, due to concerns over the vulnerability associated with these gadgets running on your computer. You can read more about it here: http://support.microsoft.com/kb/2719662 . Adjusting your computer's settings and all these other "suggestions" people are making, will NOT work. The function has been REMOVED from the operating system. It has also been removed from the Windows 8 operating system. There are "theorists" that either agree that there is a security issue within the gadgets or Microsoft just does not want to support gadgets (usually third party software) and thus, has disabled them in Windows 7 and eliminated them in Windows 8.

Thanks to DaveNYC for the Info. Spread the word because many people are facing this problem just like you.

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Anonymous
2015-05-29T15:03:04+00:00

To all having this problem, the following worked for me:

After eading all kind of solutions, I changed the config.xml file according instructions and then I got connected but only to my own location (in my case Amsterdam). Tried everything else, no results, till I only give the exact zip code for the place I like to see the weather in the search menu and guess it worked, then I did the same on my computer in Greece (via teamviewer) and there it worked as well.

I hope it will help you as good as it did for me.

Ron

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  1. Anonymous
    2015-07-10T04:32:18+00:00

    The gadget's malfunction is caused by the absence of configW7.xml. If the file is still there for IE, it also is there for the gadget. It has already been there in January and kept the gadget working until now. You can find your local copy of configW7.xml under

    %localappdata%\Microsoft\Windows\Temporary Internet Files

    Please don't confuse configW7.xml and config.xml. As long as configW7.xml is locally present, everything is fine. Your gadget keeps working because configW7.xml gets converted into config.xml on a regular basis, at least on every startup. This way the date modified of config.xml is kept recent. All repair of the weather gadget is about keeping config.xml recent. You can do this by copying the file from another drive, which is why sting251's fix works. You can do it by opening the file and saving without changes, which renews the date modified (also feasible by creating an automatic task). Or you can do it by setting the date modified to the future. Replacing the file by a prepared one also works. What's totally irrelevant and does no further fixing to anything is setting the file to read-only. That's only Anders' favorite conspiracy theory.

    Ahhh, you're sort of on to something here!

    My "favoUrite conspiracy theory" are then correct, since I do NOT have that configW7.xml file At ALL

    (Anyway not in the Path you give)!

    THUS my way with making config.xml Read-Only Works!

    And therefor my way below is working:

    ALL one has to do, is to change the Date = Year, to like 2017, on the config.xml, and then set the config.xml to be Read-Only.

    The path in my system are:

    C:\Users*Your_Own_Windows_User_Name*\AppData\Local\Microsoft\Windows Live\Services\Cache

    And when there, just:

    Change the Year on the config.xml to 2017

    and then set it as a Read-Only file, and that WILL

    make the Weather Gadget work again.

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  2. Anonymous
    2015-07-10T01:45:43+00:00

    Hello Mitch,

    you're right. The gadget's malfunction is caused by the absence of configW7.xml. If the file is still there for IE, it also is there for the gadget. It has already been there in January and kept the gadget working until now. You can find your local copy of configW7.xml under

    %localappdata%\Microsoft\Windows\Temporary Internet Files

    Please don't confuse configW7.xml and config.xml. As long as configW7.xml is locally present, everything is fine. Your gadget keeps working because configW7.xml gets converted into config.xml on a regular basis, at least on every startup. This way the date modified of config.xml is kept recent. All repair of the weather gadget is about keeping config.xml recent. You can do this by copying the file from another drive, which is why sting251's fix works. You can do it by opening the file and saving without changes, which renews the date modified (also feasible by creating an automatic task). Or you can do it by setting the date modified to the future. Replacing the file by a prepared one also works. What's totally irrelevant and does no further fixing to anything is setting the file to read-only. That's only Anders' favorite conspiracy theory.

    Bottom line is: The file's date modified mustn't fall more than 72 hours behind present. A config.xml with a date modified older than 72 hours equals "no configuration file at all" to the gadget, meaning case 404 - "cannot connect to service".

    So, take good care of your configW7.xml and don't delete Temporary Internet Files anytime soon.

    Also, all of those fixes (after all, it's only one) don't have any influence on the search mode. Something is irreversibly wrong there, and not by update. You'll find the situation on every fresh installation of Windows 7. For the search to work correctly, it used to be required and sufficient that the gadget is running normally. Obviously, it is still required, but not sufficient anymore. And, as I said, the removal of configW7.xml from the web has not been announced or even mentioned by any Microsoft official. In 2013, this happed by accident and got fixed within a few days, so that many may not even have realized it. This time, it's by intention and permanent, and over time inevitable to hit each and every gadget.

    Regards, VZ

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  3. Anonymous
    2015-07-10T00:02:37+00:00

     I meant you can still access the MS XML file at  http://gadgets.live.com/configW7.xml and the contents are exactly the same as the one you state are good

    I've been thinking all day what you're talking about here. Now I know. When you call up that URL (with IE), you're using your working gadget user account and are presented the cache content. Using one of your other machines (= user accounts), what you'll see is this:

    https://hitco.at/blog/wp-content/uploads/WetterGadget-InvalidURL.png

    Regards, VZ ;)

    VZ,

    I think you lost me on that one? LoL  Are you saying I am loading my own cache XML file when I use IE to access the address above or  http://gadgets.live.com/configW7.xml , or is it an account setup on my machine or somewhere online? 

    I tested it with the Fox Browser and you are right, as the site and file are not there anymore?  So, is this what MS took down and no longer supports, causing the Weather Gadget to not function properly?  I don't quite understand how IE still finds this file or the cache file, or why changing the Cache XML file to a future year or date and making it read only enables you to do searches with a zip code, but the workaround works?

    Did MS make an anouncement or put out a recent notice that they were going to remove this site and file permanently, or was it done in 2013?  It may have been 2013 as you would never notice the problem unless you tried to change a location on a current weather gadget!  The gadgets themselves have never been deleted by MS and I can reload one if deleted from my computer files!  This was a pretty stealth action by MS in my opinion, if they in fact took such an action without User permission!  Is there anyone at MS I could ask about this via email/txt?  Noone on their normal support works in the US or has any knowledge of their action (or so they say)!

    Thanks for any help VZ, and the info above!

    MitchZZ

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