Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2016-04-02T16:44:21+00:00

    You're welcome. Glad it is working now.

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  2. Anonymous
    2016-04-02T15:02:18+00:00

    Dear Auggy,

    This worked!  Thank you very much for your help.

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  3. Anonymous
    2016-03-26T00:56:50+00:00

    Hi Daniel,

    There is the following FAQ from Toshiba which also applies to Windows 10 upgrade:

    http://support.toshiba.com/sscontent?docId=98084086

    Try uninstalling the two programs (TOSHIBA Recovery Media Creator, TOSHIBA Disc Creator) if they are installed.

    Be sure to restart the computer afterward.

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  4. Anonymous
    2016-03-25T23:54:51+00:00

    I'm having the same problem with my Toshiba laptop running Windows 10.  I've uninstalled the CDROM drive device and re-booted several times, re-loaded the device driver several times, deleted Upper and Lower Filters, etc., and all to no avail.

    Please provide an alternate, and more successful solution to this problem.  I've been without my CDROM device for almost one month.

    Thank you.

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