Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2015-03-24T01:25:01+00:00

    the gear software link worked for me. Thanks so much!

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  2. Anonymous
    2015-03-24T01:10:23+00:00

    I did method 1 and had the same problem, then I went to the device manager and chose to update the drive but it said it's up to date. I still have the same message about the registry

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  3. Anonymous
    2015-03-16T10:52:42+00:00

    Yes, Thanks. It works.

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  4. Anonymous
    2015-03-09T11:39:56+00:00

    Thanks, my BD-ROM wasn't working and deleting the UpperFilters reg entry worked for me too.

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