Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous
2013-01-07T15:14:36+00:00

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2013-01-09T01:56:15+00:00

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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  1. Anonymous
    2014-01-30T13:36:03+00:00

    Hi crrjwr,

    Can you check the following registry key?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

    At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

    If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?.

    No I do not have either UpperFilters or LowerFilters listed.  I have 

    Default

    Class

    ClassDesc

    IconPath

    Installer32

    NoInstallClass

    Any other suggestions?

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  2. Anonymous
    2014-01-30T06:23:58+00:00

    Hi crrjwr,

    Can you check the following registry key?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

    At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

    If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?.

    Was this answer helpful?

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  3. Anonymous
    2014-01-30T03:00:53+00:00

    I have the same error with my Bluetooth keyboard. What is the fix?

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  4. Anonymous
    2014-01-25T16:43:33+00:00

    You're welcome.

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