Music stops playing on MS Surface when screen turns off.

Anonymous
2012-12-20T21:34:16+00:00

I have a Microsoft Surface. I have my mp3's in my default Music folder. When I play an album, a song will play but it will not play the next song if the screen has turned off. I always need to hit the power button again to turn the screen back on in order to play the next song. This makes this device useless as a music player as I have to turn it back on every few minutes. Often the song will start skipping as well when the screen turns off. This is for the Music app but also any other music playing apps I've tried such as Music Info. And please don't tell me this is by design. It is not by design. It's a bug. It would be nice to know when this will be resolved. Playing an MP3 is a basic function that should just work out of the box. It really can't be that hard. If a $30 mp3 player can do it I sure expect my $700 tablet to.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-06-19T03:07:19+00:00

    It's incredible that the Surface has gone through so many generations without this getting fixed. This is BASIC functionality.

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  2. Anonymous
    2015-06-18T19:42:27+00:00

    I wanna know this, too. It's not only Xboxmusic. Its evey app except music mode, this only has a timed free use.

    Seriously this is so annoying. When I bought my Surface Pro 3( instead of a gaming PC because I wanted to give this new Product a shot) it worked. Soon after it was non- functional.

    Has ANYBODY a solution now? SInce there is one app that gets the job done it should be easy for Microsoft to do that, too, right? I mean you guys have created the freaking HOLOLENS and invented the new HPU. How on earth are you not able to fix something like this in your coffee break?

    Please dont go back to this: "Well it's Microsoft so it is inferior to everything else"....

    I still refuse to use Applecrap or Linux, don't disappoint me<3

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  3. Anonymous
    2015-06-12T18:26:34+00:00

    the same thing happens on my surface pro 3 but with itunes and it does go to sleep how do i make it continue to play music

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  4. Anonymous
    2015-06-06T13:19:00+00:00

    I am sorry, I am replying it to you here.

    We don't have options to allow apps to run in background even if the screen is locked., Can you help us add more apps in the options other than those specified.

    This may solve the problem of not able to play music as an app or in youtube in internet explorer when the screen is locked.

    Thanks

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  5. Anonymous
    2015-02-15T23:08:32+00:00

    Hey there. Everyone

    Welcome to the Microsoft community forums

    This thread is over a year old. Although there is no post marked as answer, it is still old to be brought back up. Please also note that each thread is to help the OP (Original Poster) with their question.

    If you would like to suggest a feature, or multiple features, then please post them on the Xbox Music User Voice service. This allows you to suggest features directly to the product team.

    Link to site:

    https://xboxmusic.uservoice.com/forums/209733-xbox-music-feature-suggestions

    If you have any other questions about Xbox Music, then please start a new thread in this community.

    Regards,

    This is my first  - and, perhaps, last - post.  I own a Surface Pro 3 and am generally very satisfied with it.  However, I, too, am experiencing the "music stops when screen powers off" issue.  It's not limited to Xbox Music.   I had assumed (incorrectly?) that MS monitors this forum and seeks to satisfactorily address product owner/user issues.  No?  I did see more than one post from a MS affiliated person, so I don't think my assumption was far-fetched.

    My bad.  I see now that this community is for Xbox Music and Video.  I'll look elsewhere for a solution.

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