Two-finger scrolling has stopped working in Windows 8

Anonymous
2013-02-04T08:49:23+00:00

Earlier today, I started having an issue with some of my touchpad gestures -- two-finger scrolling and the three-finger flick don't work anymore, even though they were functioning perfectly fine this morning. I tried updating the drivers, completely reinstalling them, and rolling them back as far as possible, but nothing seems to fix it. Oddly enough, though, other multi-touch gestures do work, like the two-finger tap to produce a "right click"; the top-down and left/right side swipe gestures are also working properly. I've checked my Synaptics options and the gestures that aren't working anymore are still enabled.

 I've looked all over for a solution to this problem, but I can't seem to find an answer anywhere. Any help would be greatly appreciated.

Windows for home | Previous Windows versions | Search, touch, and mouse

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Anonymous
2014-09-10T00:06:18+00:00

Just had this happen to me, all I did was go to device manager go to mouse right click and scan for hardware changes.

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Anonymous
2014-05-26T17:22:21+00:00

I have an Asus laptop and this worked for me when nothing else would. You'll have to uninstall and then reinstall the latest version of something called "Asus Smart Gesture"...

Here's how...

  1. First, in your control panel, find the "uninstall programs" area.
  2. Look for "Asus Smart Gesture" and uninstall that.
  3. If your computer wants to restart after that, fine. If not, fine.
  4. Now you'll need to go to the Asus website here:

http://support.asus.com/Download.aspx?SLanguage=en&m=Smart+Gesture

Then select your OS (likely 8.1 64-bit, but maybe you're still on 8.0 32-bit or 64-bit ... only you know)

  1. Then click "Touchpad" to get to the download area. Then click the MIDDLE download selection termed only "Global" (one word). Download, save, run, install. If you have trouble there, because it's a zipped file, look for the "Setup" application (one word) rather than the longer app called "SetupTPDriver".
  2. Now restart your computer. Your smart gestures won't work right off the bat after restart. So give it a full 45 or 60 or 90 seconds after restart (something's finishing up there), and then you should notice that two-finger scrolling is working again.

I do hope this works for some kindred Asus spirit out there. It worked for me. I had upgraded my 8.1 OS to 8.1 Pro, and this particular functionality had just stopped working for me.

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Anonymous
2014-10-07T14:47:20+00:00

The solution for ASUS laptops is here.

I would imagine this solution works, but I just had this issue and I found a simpler and faster solution. I'll link where I found the solution, but its basically this. Don't uninstall smart gesture, simply load up the task manager (ctrl + alt + del) then scroll down till you find "Asus Smart Gesture Center" and end that task. "Asus Smart Loader" will automatically restart the program, and it works. Keep in mind this is specific to Asus, but it probably relates to other laptops with similar programs. Anyways, here's the link:

http://www.eightforums.com/tablet-touch/21506-2-finger-scroll-quit-working-help.html

All credit to EvilMannamaker.

If this doesn't work, please let me know and I'll take down the bold title text, but I'm pretty confident this will work consistently. I think the problem lies in the Asus Smart Center not correctly loading up upon closing the lid. Have fun scrolling!

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  1. Anonymous
    2013-04-19T23:26:55+00:00

    This just happened to me. I rebooted on my HP and it still wasn't working. Which is irritating because the pad swiping and whatnot is just a great and convenient feature. I looked all over my keyboard to find what button I must have pressed to have caused this. No luck, until I saw the function key (fn). I pressed it and swiped the pad to the from the right corner and my menu came back. Sure enough I can use the two-finger scrolling again. 

    Hope this works for any of you having this problem!!

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  2. Anonymous
    2013-04-20T12:03:25+00:00

    i think there was a typo. what did you mean by "swiped the pad to the from the right corner"?

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