What is going on with Windows Store? 'Sorry, this app is no longer available' KB2862768 August update Bug

Anonymous
2013-08-14T20:10:34+00:00

Please see the attached GIF/video to see what I'm talking about.. In the last few days with no changes

made to my PC I've seen the 'Sorry, this app is no longer available' Error, and it is some kind of Bug

because I can get the app to appear using the method seen in the video

So, whats up with the Store? Is something broken on either Microsoft's end or my own? Is anyone else

having this issue. Mostly this happens when I click links to apps on External sites like WinBeta or

Neowin etc tho I have seen it happen Searching for apps in the Store app itself. To reproduce find

an external link to an app .. click it, if the Store finds the app without issue close the Store app without

returning to the Store(Home) section. Find another app link and click it

I've just been waiting for a Fix to come along Server side.. as I'm fairly sure I did not change anything,

Store had been working fine for the most part since Win8 Launch

I Recorded an updated video, a better example of the Issue I'm having

Windows for home | Previous Windows versions | Microsoft Store

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Anonymous
2013-09-11T00:39:51+00:00

For anyone still paying attention to this KB problem, after installing ALL other updates for this Patch Tuesday 10 Sept 13(all installed without issue), I went back and restored KB2862768 which I believe initially was Optional, it is now marked as Important

So I've now got KB2862768 installed and this Windows Store issue seems to be gone, I assume

Msft has now fixed this issue, I have every update available installed both optional and important etc

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  1. Anonymous
    2013-09-02T02:43:00+00:00

    hi ,, i just found a cure ,,

    yeahhhh ,, a problem in services.msc type it in Windows+R and click on W go to windows firewall click twice and make it automaticaly at the startup then go to windows update and make too automaticaly

    restart your machine and try ,,,

    it worked for me , good luck

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2013-08-30T13:31:54+00:00

    if you are talking about the Bing apps update offers - yeah. this is just like constantly being offered the unwanted Bing toolbar updates on the desktop even when you HIDE the thing (multiple times).  I see this issue as well (and I was thinking it was "be design" like the Bing Toolbar thing). OR there is something going on with the backend stuff as relates to windows 8.1 where if you uninstall an app, it is possible to specify ALL pc's or only THIS pc. More likely it is by design since only the MS apps are affected.

    Best to keep discussing it in the other thread (I merged the 3).  I will attempt to escalate...

    I'm not going to open a support case on this new one. Too time consuming and frustrating.

    --

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -  

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

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  3. Anonymous
    2013-08-30T13:01:03+00:00

    Thanks Barb. Also you've probably seen but there is a new Store issue.. already two threads created on it. Thanks again

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2013-08-30T12:53:14+00:00

    We believe that the right team at Microsoft now has the original issue. They have to determine whether or not to produce a hotfix or replacement and when. It looks like they aren't going to pull it because it is a roll up with other "important" fixes. Being a roll up, they have to figure out exactly which piece is broken.

    There is also the possibility that they won't fix it and only document it (we don't actually know what they will do and when).

    So basically, there still is no real resolution here. The only progress is that we believe the right team is now aware of the issue.

    --

    Barb

    Windows Entertainment and Connected Home MVP

    My Blog - http://digitalmediaphile.com/

    Barb's Connected World Blog Reader Windows 8 App -  

    http://apps.microsoft.com/windows/en-us/app/barbs-connected-world-blog/02f35769-52bf-461c-b1d5-06e54a58d298

    Windows and Surface Community Reader Windows 8 App

    http://apps.microsoft.com/windows/en-us/app/windows-and-surface-community/0abb150e-d287-47d4-837e-9fa51f485ad7

    Please mark as answered if this answers your question

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