What is going on with Windows Store? 'Sorry, this app is no longer available' KB2862768 August update Bug

Anonymous
2013-08-14T20:10:34+00:00

Please see the attached GIF/video to see what I'm talking about.. In the last few days with no changes

made to my PC I've seen the 'Sorry, this app is no longer available' Error, and it is some kind of Bug

because I can get the app to appear using the method seen in the video

So, whats up with the Store? Is something broken on either Microsoft's end or my own? Is anyone else

having this issue. Mostly this happens when I click links to apps on External sites like WinBeta or

Neowin etc tho I have seen it happen Searching for apps in the Store app itself. To reproduce find

an external link to an app .. click it, if the Store finds the app without issue close the Store app without

returning to the Store(Home) section. Find another app link and click it

I've just been waiting for a Fix to come along Server side.. as I'm fairly sure I did not change anything,

Store had been working fine for the most part since Win8 Launch

I Recorded an updated video, a better example of the Issue I'm having

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-09-11T00:39:51+00:00

For anyone still paying attention to this KB problem, after installing ALL other updates for this Patch Tuesday 10 Sept 13(all installed without issue), I went back and restored KB2862768 which I believe initially was Optional, it is now marked as Important

So I've now got KB2862768 installed and this Windows Store issue seems to be gone, I assume

Msft has now fixed this issue, I have every update available installed both optional and important etc

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments

61 additional answers

Sort by: Most helpful
  1. Anonymous
    2013-08-20T17:06:04+00:00

    When the fault of the patch is in Microsoft's lap, the support call is comp'd back to the caller.  So thanks to Barb, an official case has been opened. 

    Hopefully the KB will be documented soon with these known issues.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-08-20T16:58:28+00:00

    If you'd hide the update, there wouldn't be a problem, right?

     

    Fact: Microsoft does not offer free support for non-security updates. You can obtain Microsoft-sponsored paid support here.

     

    Fact: MS MVPs neither represent nor work for Microsoft

     

    Have a wonderful day!

    Its a workaround for some for sure, does not negate the fact there is a problem with the KB Update.. the onus should not be on the end user to Hide trouble updates... or even finding bad updates& uninstalling to get things sorted as it obviously leads to frustrating User experience with the OS. Just my 2 cents

    Lucky for Msft I like Windows8 and am willing to put up with a few hiccups while building this transitionalOS, your average user would go buy a competing OS/device out of frustration

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-08-20T16:09:04+00:00

    Your post...does nothing to contribute to helping Microsoft - or anyone else - resolving the problem.

    If you'd hide the update, there wouldn't be a problem, right?

    Fact: Microsoft does not offer free support for non-security updates. You can obtain Microsoft-sponsored paid support here.

    Fact: MS MVPs neither represent nor work for Microsoft

    Have a wonderful day!

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-08-20T15:07:15+00:00

    Thanks for the work, keep on top of the engineer... Hopefully they yank it& Fix

    Was this answer helpful?

    0 comments No comments