Hi,
Thank you for choosing Windows 8 and thanks for providing us an opportunity to assist you.
As per the description provided I understand that you are unable to perform app update, it would be grateful if you can reply to this question in order to assist you further.
· Have you made any changes to the computer to this issue?
This problem may occur if the Windows Update database is corrupted. I would suggest you to try the following methods and check if it helps.
Method 1:
I would suggest you to run the Windows update troubleshooter and check if it helps.
a) Press the ‘Windows + W’ key on the keyboard.
b) Type troubleshooter in the search box and then press enter.
c) Select Troubleshooting. Click on view all and select Windows Update and follow the on-screen instructions.
Method 2:
You may disable the Proxy setting and check if it helps:
a. Follow these steps and check if it helps.
a. **** Press Windows Key +R, typeinetcpl.cpl and press enter.
b. **** Click the Connections tab, and then click LAN settings.
c. Uncheck the Use a proxy server for your LAN check box.
d. Click Ok.
Method 3:
- Type Notepad on start screen, and press enter.
- Copy the following text, and then paste the text into Notepad.
net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc
- Click File, click Save As, and then type Repair.bat.
- In the Save as type box, click All Files.
- In the Save in box, click Desktop, and then click Save.
- On the File menu, click Exit.
- Double-click the Repair.bat file that you saved in step 5.
Try to install the updates again. If you can install the updates, delete the Repair.bat file. To do this, right-click Repair.bat, click Delete, and then click Yes.
Please follow all the steps and if the issue persists, revert back and we will be glad to help you.