Touch screen freeze/unresponsive LUMIA 920

Anonymous
2012-12-29T13:54:16+00:00

I have been playing around with my phone last night taking pictures (the low light pictures are amazing)

and when I tried to unlock my phone this morning,

nothing of touch input seems to react,

even the buttons under the screen don't light up and do not respond on touch.

My power, volume and camera button all work.

Already did a few hard resets,

connected my phone to a computer hoping that would spark something

but nothing seems to work.

Anyone any idea what the problem could be and how to fix it

thx,

Laurens

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2018-11-10T06:28:59+00:00

    I know this is an old thread, but the solution to this problem is to turn off the phone.  Depressed the up, down, and start button at the same time. Keep the buttons depressed and the phone will buzz several times until the Red Nokia screen appears.  Remove your fingers off all the buttons as soon as you see that screen. Then you will see the Windows screen and the phone will boot up and you will be able to use the touch screen again.  You will not have any changes made to your apps or saved items (photos, one note, ms docs, etc.).  Try it, it works and is a permanent solution.

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  2. Anonymous
    2013-04-02T17:57:25+00:00

    I have the freezing problem, but have solved it. First remove Facebook and Skype. Next st night turn off your WiFi and set your email to manual check. Make sure your background apps are blocked as well to avoid data charges. The freezing of the 920 is associated with WiFi I read on the internet. Now Nokia needs to fixit

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  3. Anonymous
    2013-03-28T19:27:08+00:00

    Guys, I'm having the same problem. I bought the unit does little more than a week since purchase and it is this problem with the touch stop working when the device is charging. I wonder if something was done to correct the problem or if I'll just miss everything already installed on the device and without having to stand up sending me another phone (since there is no technical assistance from Nokia here).

    Thank you.

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  4. Anonymous
    2013-03-23T14:26:25+00:00

    I have the same issue too. Return to Nokia Care Center to let them fix it. Bust strongly suspect it is a software rather than a hardware issue as it looks like to freeze when turn on mobile data. With wifi the phone runs much much better.

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  5. Anonymous
    2013-03-23T13:06:33+00:00

    I have the same problem.  First few days it was happening with Exchange email.  Restarts - hard and soft - did not resolve the issue directly.  After a few it came good.  It stayed like that for about 4 days with no problem at all.  It then started happening again when I started Here+ navigation to a destination.  Here+ running showing the map and my movement using GPS did not seem to trigger the probelm.  I managed to regain control by doing soft and hard resets and then I stopped Here+. Its been fine for a few hours now.  It feels like a software issue under load?

    Does the Portico update deal with this issue?

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