Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-13T22:36:43+00:00

    Follow-up...

    September 2013 Office Update: Targeting and Repeated Offering

    http://blogs.technet.com/b/office\_sustained\_engineering/archive/2013/09/12/september-2013-public-update-update-targeting-for-microsoft-update-wsus-and-sccm.aspx (12 Sept-13, 19:53 UTC)

    <QP>

    We have investigated the issue...and we have released new [i.e., revised] updates that will cease the unnecessary re-targeting of the updates..."

    </QP>

    Translation: Unhide any of the September 2013 Office update(s) you've hidden, if any, then install the re-released version(s) currently being offered via Windows Update/Automatic Updates.

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  2. Anonymous
    2013-09-13T22:35:03+00:00

    It is fixed and I had no need to update any drivers.

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  3. Anonymous
    2013-09-13T22:33:37+00:00

    Per Microsoft Security Bulletin Minor Revisions

    Date: Fri, 13 Sep 2013 15:25:04 -0600,  the problems were detection and have been fixed. I unhid the 3 updates that were repeating on my Win 7 Pro notebook, and then ran an update checkk.  Windows updates did detect the updates and no new updates were detected (unless you have not yet installed the latest definitions for MS Security Essentials.

    Here are the details of the fix

    Summary

    =======

    The following bulletins have undergone minor revision increments.

    Please see the bulletins for more details.

     * MS13-063

     * MS13-067

     * MS13-072

     * MS13-073

     * MS13-074

    Bulletin Information:

    =====================

    * MS13-063 - Important

      - https://technet.microsoft.com/security/bulletin/ms13-063

      - Reason for Revision: V1.2 (September 13, 2013): Corrected

        update replacement for all affected software excluding Windows XP

        and Windows 8. This is an informational change only.

      - Originally posted: August 13, 2013  

      - Updated: September 13, 2013 

      - Bulletin Severity Rating: Important

      - Version: 1.2

    * MS13-067 - Critical

      - https://technet.microsoft.com/security/bulletin/ms13-067

      - Reason for Revision: V1.2 (September 13, 2013): Revised

        bulletin to announce a detection change for the Excel Services

        on Microsoft SharePoint Server 2007 update (2760589).

        This is a detection change only. There were no changes to

        the update files. Customers who have successfully installed

        the update do not need to take any action.

      - Originally posted: September 10, 2013  

      - Updated: September 13, 2013 

      - Bulletin Severity Rating: Critical

      - Version: 1.2

    * MS13-072 - Important

      - https://technet.microsoft.com/security/bulletin/ms13-072

      - Reason for Revision: V1.1 (September 13, 2013): Revised

        bulletin to announce detection changes for the Microsoft

        Office 2007 update (2760411) and the Microsoft Word 2010

        update (2767913). These are detection changes only. There

        were no changes to the update files. Customers who have

        successfully installed the updates do not need to take

        any action. Also updated the Known Issues entry in the

        Knowledge Base Article section from "Yes" to "None".

      - Originally posted: September 10, 2013  

      - Updated: September 13, 2013 

      - Bulletin Severity Rating: Important

      - Version: 1.1

    * MS13-073 - Important

      - https://technet.microsoft.com/security/bulletin/ms13-073

      - Reason for Revision: V1.1 (September 13, 2013): Revised

        bulletin to announce detection changes for the Microsoft

        Excel 2003 update (2810048), Microsoft Excel 2007 update

        (2760583), Microsoft Office Excel Viewer update (2760590),

        and Microsoft Office Compatibility Pack update (2760588).

        These are detection changes only. There were no changes

        to the update files. Customers who have successfully

        installed the updates do not need to take any action.

        Also updated the Known Issues entry in the Knowledge

        Base Article section from "Yes" to "None".

      - Originally posted: September 10, 2013  

      - Updated: September 13, 2013 

      - Bulletin Severity Rating: Important

      - Version: 1.1

    * MS13-074 - Important

      - https://technet.microsoft.com/security/bulletin/ms13-074

      - Reason for Revision: V1.1 (September 13, 2013): Revised

        bulletin to announce a detection change for the Microsoft

        Access 2013 (64-bit editions) update (2810009). This is a

        detection change only. There were no changes to the update 

        files. Customers who have successfully installed the

        update do not need to take any action.

      - Originally posted: September 10, 2013  

      - Updated: September 13, 2013 

      - Bulletin Severity Rating: Important

      - Version: 1.1

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  4. Anonymous
    2013-09-13T22:30:57+00:00

    Microsoft Fixed it. Just tell check for updates and they go away if they have already been installed. This has worked on 3 machines: XP Pro, Vista Ultimate, 7 Ultimate.

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  5. Anonymous
    2013-09-13T22:30:32+00:00

    Here's what worked for me.

    I hid the updates and while they were hidden I Checked for updates.  When it was complete I looked at "Restore hidden updates" and they were gone.

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