Updates trying to install over and over again (KB2760411, KB2760588, and KB2760583)

Anonymous
2013-09-10T17:32:48+00:00

These three updates are trying to be reinstalled over and over again.  Replicable on both PCs

  • KB2760411
  • KB2760588
  • KB2760583

The updates are trying to be install over and over again.  Every time I click "check for updates," there it appears again.

The screenshots below illustrates this:

List of threads that have the same issue:

Media coverage:

Update 1: I have tried restarting the PC.  Nothing.  I have also tried FixIt when trying to troubleshoot Windows Update errors.  Still nothing.  The FixIt simply "runs" till the end and then says "finish."  It did not offer to fix anything.

Windows 7 X64 SP1 with Norton Internet Security 2013 (version 20).

Update: I found other users having the same problem http://www.computerbase.de/forum/showthread.php?t=1252121 (in Dutch I presume).  Translated page: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fwww.computerbase.de%2Fforum%2Fshowthread.php%3Ft%3D1252121&act=url

Update 2: Added media coverage of the issue.

Update 3: Add even more threads found via Google.

Update 4: Microsoft has now offered a statement regarding this bug:

“We’ve received reports of some customers experiencing issues when deploying some of September’s Office-related updates. We are investigating this issue and will act accordingly, to help ensure that our customers are protected." -- Dustin Childs, group manager, Microsoft Trustworthy Computing

Microsoft has acknowledge this: http://support.microsoft.com/kb/2760583/en-us

Known issues with this security update

  • You may be repeatedly offered this update even though it is already installed. Microsoft is researching this problem and will post more information in this article when the information becomes available.

Update 5: I did not have to do anything on my part (like re-install updates), so it's probably a detection issue on Microsoft's part.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-09-13T19:54:21+00:00

    Yes, I agree.  Our computers still have the problem.  Do you suppose I am doing something wrong?  After all I am an end user.  Support people make jokes about the stupid things we do all the time.

    Ctrl-Alt-Del

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  2. Anonymous
    2013-09-13T19:46:42+00:00

    I am having the same problem today. If it was fixed, no one told my laptop. I installed the following four times (including after rebooting between) and finally gave up:

    • 60411
    • 60583
    • 60588

    It shows all of the install attempts were "successful."

    Try rebooting and going to Microsoft Update site and rescan for updates. In some cases perhaps rescanning is required.

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  3. Anonymous
    2013-09-13T19:30:58+00:00

    I am having the same problem today. If it was fixed, no one told my laptop. I installed the following four times (including after rebooting between) and finally gave up:

    • 60411
    • 60583
    • 60588

    It shows all of the install attempts were "successful."

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  4. Anonymous
    2013-09-13T19:17:56+00:00

    Yes I too have this problem.  If I look at update history there are multiple installs of KB2760411 and KB2760588.  They all show as successful installs.  But the yellow  "updates are ready" shield keeps reappearing in the system tray with the same updates again and again.

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  5. Anonymous
    2013-09-13T19:12:28+00:00

    Confirmed - the folks at Microsoft have corrected the problem. The updates are not being re-offered post-installation on my PCs. Now I can finally unsubscribe from this thread! :)

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