Windows Store apps not downloading, forever stuck and 'Pending'

Anonymous
2012-12-22T01:21:23+00:00

Windows Store apps won't download, I've tried to download numerous apps but it never passes 'Pending'. Please help!

I

Windows for home | Previous Windows versions | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2013-01-15T18:24:48+00:00

This:

  1. Open an administrative command prompt
  2. Type the following four commands:
  3. net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv 4. Try to install updates again.

and this:

a)Right Click the Start screen (bottom left hand corner)

b)Click "Run"

c)Type: "WSReset.exe" and hit enter

was solving my issue.

Thanks.

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Anonymous
2015-04-15T15:00:37+00:00

Hi Daniel,

Thank you for your response.

This problem may occur if one or more of the following conditions are true:

  1. If the Windows Update database is corrupted.
  2. If the Background Intelligent Transfer Service (BITS) service does not receive a content link header.
  3. If a required system file is registered incorrectly.

Please follow the below steps and check if it helps:

I suggest you to refer to the section: manually reset windows update components from the following link:

https://support.microsoft.com/en-us/kb/971058?wa=wsignin1.0

NOTE: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Please do let us know if you need further assistance. We will be glad to assist.

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  1. Anonymous
    2016-06-21T02:39:40+00:00

    I was also perplexed when I saw the log.

    When I check for updates, sometimes it shows a whole list, and sometimes just the OneNote update.  But when I checked the update history in the settings/advanced settings menu, it lists as the first entry that the OneNote update failed, but all the rest were successful.  So evidently the OneNote one is not consistently blocking the others any more.  And since I don't use OneNote, I am now less concerned than I was when nothing would update.

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  2. Anonymous
    2016-06-20T09:27:04+00:00

    Hmm... These logs confirm successfull update install (including OneNote).

    What exactly do you see in Windows Update window after you click "Check for Updates"?

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  3. Anonymous
    2016-06-20T06:18:40+00:00

    I have pasted below the last few lines of the installation log.  I don't know how to interpret the file, but it looks like it successfully installed the security update (the first few lines I copied) and then hung up again on OneNote.

    MSI (s) (8C:DC) [22:29:42:745]: Product: Microsoft Office Office 64-bit Components 2010 - Update 'Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition' installed successfully.

    MSI (s) (8C:DC) [22:29:42:760]: Windows Installer installed an update. Product Name: Microsoft Office Office 64-bit Components 2010. Product Version: 14.0.7015.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Update Name: Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition. Installation success or error status: 0.

    MSI (s) (8C:DC) [22:29:42:760]: Note: 1: 1728 

    MSI (s) (8C:DC) [22:29:42:760]: Product: Microsoft Office Office 64-bit Components 2010 -- Configuration completed successfully.

    MSI (s) (8C:DC) [22:29:42:776]: Windows Installer reconfigured the product. Product Name: Microsoft Office Office 64-bit Components 2010. Product Version: 14.0.7015.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

    MSI (s) (8C:DC) [22:29:42:776]: Attempting to delete file C:\WINDOWS\Installer\a62a1.msp

    MSI (s) (8C:DC) [22:29:42:776]: Attempting to delete file C:\WINDOWS\Installer\a62a2.mst

    MSI (s) (8C:DC) [22:29:42:776]: Unable to delete the file. LastError = 32

    MSI (s) (8C:DC) [22:29:42:807]: Deferring clean up of packages/files, if any exist

    MSI (s) (8C:DC) [22:29:42:807]: Attempting to delete file C:\WINDOWS\Installer\a62a1.msp

    MSI (s) (8C:DC) [22:29:42:807]: Unable to delete the file outside of the engine. LastError = 2

    MSI (s) (8C:DC) [22:29:42:807]: Attempting to delete file C:\WINDOWS\Installer\a62a2.mst

    MSI (s) (8C:DC) [22:29:42:807]: MainEngineThread is returning 0

    MSI (s) (8C:10) [22:29:42:807]: RESTART MANAGER: Session closed.

    MSI (s) (8C:10) [22:29:42:807]: No System Restore sequence number for this installation.

    MSI (s) (8C:10) [22:29:42:845]: User policy value 'DisableRollback' is 0

    MSI (s) (8C:10) [22:29:42:845]: Machine policy value 'DisableRollback' is 0

    MSI (s) (8C:10) [22:29:42:845]: Incrementing counter to disable shutdown. Counter after increment: 0

    MSI (s) (8C:10) [22:29:42:845]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

    MSI (s) (8C:10) [22:29:42:861]: Note: 1: 2265 2:  3: -2147287035 

    MSI (s) (8C:10) [22:29:42:861]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

    MSI (s) (8C:10) [22:29:42:861]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

    MSI (s) (8C:10) [22:29:42:861]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\a62a1.msp'

    MSI (s) (8C:10) [22:29:42:876]: Post-install cleanup: removing installer file 'C:\WINDOWS\Installer\a62a2.mst'

    MSI (s) (8C:10) [22:29:42:876]: Lost connection to custom action server process. Attempting to regenerate.

    MSI (s) (8C:10) [22:29:42:876]: Destroying RemoteAPI object.

    MSI (s) (8C:FC) [22:29:42:876]: Custom Action Manager thread ending.

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