HELP! I've encountered the SrtTrail.txt problem!!!

Anonymous
2013-02-19T09:56:54+00:00

My laptop with Windows 8 Pro 64-bit won't start properly. Every time that I start the laptop up, it tells me that I have a problem and it needs to restart. It then tries to auto-repair the system. I have BitLocker installed on my machine, encrypting my C:, so it asks for the recovery key. When I enter the recovery key it tries to diagnose my PC. After about a minute, I get told that auto-repair couldn't repair my PC, and the file which is causing the problem is C:\Windows\System32\Logfiles\Srt\SrtTrail.txt. I've tried all of the advanced options but they don't seem to be working as after using them it loops. Has anyone got any ideas on how to sort this problem out? The laptop I'm using is a SONY Vaio Duo 11 Ultrabook and I've had i for around 2/3 months.

Windows for home | Other | Search, touch, and mouse

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Anonymous
2015-03-31T06:58:09+00:00

I followed the steps to enter the command in the command prompt. When I do I get the following message:

The drive, the path, or the file name is not valid.

I entered the following in the command prompt:

Chkdsk/f/r X:C

any further ideas?

Actually the command is chkdsk /f /r C:      not X:C

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Anonymous
2016-08-15T16:39:43+00:00

Root cause found: 

Unknown Bugcheck: Bugcheck 3b. Parameters = 0xc0000005, 0xfffff8018302da72, 0xffffd000cb3c8500, 0x0.

 

https://msdn.microsoft.com/en-us/library/windows/hardware/ff558949%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396

(BING search for

    Bugcheck 3b

)

<quote>

may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

</quote>

If you can get into the Advanced boot options, try using the Low-res video option.   BTW it helps to have a boot menu to facilitate that.  Otherwise using bootable recovery media may be necessary.

Good luck

Robert Aldwinckle

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  1. Anonymous
    2016-05-12T12:53:54+00:00

    @andrewwantz

    The correct command is:

    Chkdsk/f/r C:

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  2. Anonymous
    2016-04-11T18:49:20+00:00

    I followed the steps to enter the command in the command prompt. When I do I get the following message:

    The drive, the path, or the file name is not valid.

    I entered the following in the command prompt:

    Chkdsk/f/r X:C

    any further ideas?

    It's just Chkdsk /f /r C:  ... not X:C

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  3. Anonymous
    2016-04-06T00:12:48+00:00

    To anyone still having a problem with this error. You need to go to the repair console using the windows disk or built in console. Select troubleshoot, advanced options, startup settings and then restart. Once restarted you will see a list of options. Select the option that refers to "disable driver signature enforcement". Restart the computer and the windows OS will load as normal. Once at your desktop navigate to the folder that was given when you couldn't boot into OS (e.g “C:\Windows\System32\Logfiles\Srt\SrtTrail.txt”) and delete that text file. Restart computer, Problem sorted. I had the same problem and done this on other computers i have repaired and this solved the issues.

    When I restart, it just starts the automatic repair all over again... No screen to press any numbers or anything please help.

    Also, it leads me back to the screen where automatic repair couldn't repair my computer...

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