Hi Yoplait,
This could be an issue with the network configuration for the wireless connection on the computer due to incorrect gateway setting as compared to the default gateway.
- Did you make any changes to the network settings prior to this issue on the computer?
- Is there any third party security software installed on the computer?
Default gateways are important to make IP routing work efficiently. In most cases, the router that acts as the default gateway for TCP/IP hosts--either a dedicated router or a computer that connects two or more network segments--maintains
knowledge of other networks in the larger network and how to reach them. If the default gateway fails, communication beyond the local network segment may be impaired. To prevent this, you can use the Advanced TCP/IP Settings dialog box (in Network Connections)
for each connection to specify multiple default gateways.
To resolve a gateway problem, you’d need to look at the device itself to determine its status and configuration. Keep in mind, however, that you can’t connect to a nonexistent gateway. A computer configured on the network
192.168.27.x should have a default gateway of 192.168.27.1 in most cases. However, if the network settings are wrong and the computer is actually on the 192.168.12.x network pinging 192.168.27.1, it likely won’t return any results because the correct gateway
IP address is most likely 192.168.12.1.
To help you better, let’s check for the network IP and compare it to the default gateway IP. Follow the steps:
a) PressWindows and R key and type
cmd. Hit Enter. Type "ipconfig/all" without quotes and hit Enter.
b)
Check if thedefault gateway IP and the network IP (IPV4 or more appropriatelyIPV6). (Refer to the description provided above in context of the IP matchup).
To troubleshoot the issue further, I would suggest you to run the network troubleshooter and check if it finds and fixes any issues with the network settings.
Let’s reset the IP configuration and check if it fixes the issue for us. Follow the steps:
a) PressWindows and R key together and type
cmd. Hit Enter.
b) Type the following commands and hitEnter:
netsh winsock reset
netsh winsock reset catalog
ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh int ip stop
netsh int ip start
For further reference, you can also refer to these links:
“How to reset Internet Protocol (TCP/IP)”
http://support.microsoft.com/kb/299357/en-us
Note: This article is for Windows 7. But, the information on the link is for all other operating system.
“Windows 7: Troubleshooting Connections”
http://technet.microsoft.com/en-us/magazine/jj649373.aspx
Note: This article is for Windows 7. But, the information on the link is for all other operating system.
Please let us know about the status of this issue.