"A problem has occurred while trying to open this message."

Anonymous
2013-04-16T21:52:02+00:00

In the last 24hrs I have been unable to open a new email or reply to anything I have received. When I click on  new message, or try to reply to one I get the following from Live drive " A problem has occurred while trying to open this message. A problem has occurred. Please try again."  I am receiving everything perfectly well and the problem? seems to be in my computer not with the server as it won't even let me open anything let alone send anything. Any answers for this one?  I have uninstalled the software and reinstalled it but to no avail! I have run an AV scan and done some maintainence. Everything else seems to be working fine. This has only happened in the last 24 hours.

Bazza.

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

87 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-01-03T14:49:04+00:00

    The program is working fine now.  Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-12-11T21:24:02+00:00

    This was driving me crazy I tried repairing, uninstalling, other things, but nothing worked permanently. Finally I found a solution that just works:

    Just delete this folder and the problem will magically go away:

    C:\Users[[[Your Account]]]\AppData\Local\Temp\wlmailxxxxxxxxx

    Note:

    [[[Your Account]]] = Your Windows account

    wlmailxxxxxxx = wlmail<number here>

    Andrew

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-11-11T02:23:30+00:00

    Hi Lee,

     

    Thank you for participating here. I understand that you are having the same issue. Since you already tried the steps provided here, I would like to ask log files of your Mail to further investigate the issue. For the instructions, kindly refer to my private message. You need to sign in to Microsoft Community to see Private Messages button in line with All Replies.

     

    Regards,

    Richard

    Hi Richard

    Sorry for the late response. I have restore the pc to pre-updates and it back to normal.

    Thus is the windows updates that killing the program.

    Thanks anyway.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-11-09T00:30:35+00:00

    I switched to Mozilla Thunderbird for my email.  Works great!

    Was this answer helpful?

    0 comments
  5. Anonymous
    2013-11-08T23:50:07+00:00

    I tried everything, the only thing I learned was don't trust these techs. I now have no windows live mail, I have the same error message after the defrag. I paid for the windows 7 and it seems the updates, after the last one, this is when the problem happened and will not go away, are more harm than good. I am about to go to a MAC if this keeps up because the support from Microsoft is not working at all.

    Was this answer helpful?

    0 comments