USB port does not detect cell phone

Anonymous
2013-04-26T17:44:30+00:00

I have a Samsung Infuse SGH - I997 cell phone.  I have downloaded the software from Samsung with drivers and have installed it on my laptop running Windows 7 SP1.  When I connect the phone to the USB port it charges but Windows does not detect the phone to install the device driver.  I have tried other USB devices and the ports work for each on I tried except for the cell phone.  Is there something I can do so I can download pictures from my cell phone onto my laptop?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-04-26T22:16:03+00:00

    Have you launched Kies when attempting to connect? 

    1. Let's try firmware upgrade -
    2. From your laptop computer, click the desktop icon to launch Kies

    Mini.

    1. On your phone, from the Home screen, tap Settings ➔

    Applications ➔ USB settings ➔ Kies (Firmware update).

    1. Press to return to the Home screen.
    2. Make sure the battery is fully charged and connect your

    phone to the computer using the USB cable.

    The Kies Mini pop-up is displayed on your computer.

    1. From your computer, click the Phone Upgrade button.
    2. If the computer displays a connection dialog box, close it.
    3. Click on the I have read and understood the preceding

    information check box, then click Upgrade.

    The installation process begins.

    1. When the installation process completes, click OK on the

    Result screen.

    The phone reboots and the upgrade screen closes. You can

    now disconnect and use the handset as normal.

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  2. Anonymous
    2013-04-26T18:50:43+00:00

    I've had this phone for over a year and used it with my last laptop, a Toshiba with Windows 7 SP1.  I just purchases an HP with Windows 7 SP1 and the computer does not detect the phone.  Yes, I've installed the Kies Software and rebooted the computer.  I tried to open mass storage and could not.  I have not changed the USB settings.

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  3. Anonymous
    2013-04-26T21:14:15+00:00

    Yes, the laptop will not detect the cell phone when it's connected to the USB port.  I opened Device Manager and connected the cell phone to the laptop.  I did not appear in Device Manager.  It also failed to be detected when I scanned for devices.  It's just not being detected when plugged into any of the USB ports on the laptop.  Is there anything else I can do?

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  4. Anonymous
    2013-04-27T01:05:25+00:00

    Didn't work.  Windows still cannot detect when I connect my Samsung Infuse cell phone to my laptop via a USB connection.  My wife has a Dell laptop running the same OS as my laptop and it detects and connects to my cell phone with no problem.  The same can be said for the desktop computer in my office.  I don't understand why this laptop cannot detect my cell phone.

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  5. Anonymous
    2013-04-26T18:32:31+00:00

    Hi, Jims6567,

    Have you installed Kies Software?

    Using amemory card?

    How do I format and use the storage card?

    Do you have the phone set tomass storage?

    Have you changed USB Settings?

    Click here to visit the Samsung download center to obtain drivers for the Samsung Infuse™ 4G (SGH-I997).

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