Blue Screen

Anonymous
2012-12-23T11:31:41+00:00

how can i fix blue screen? can reading a dmp file help fix blue screen?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-12-23T19:26:21+00:00

The minidump file showed a DRIVER_POWER_STATE_FAILURE (9f) (Parameter 1 = 0x4) stop error that appears to be caused by the NETwew00.sys:

BUCKET_ID:  0x9F_4_NETwew00_IMAGE_pci.sys

The NETwew00.sys, which is dated Oct 10, 2012, is the Intel wireless driver.

As the driver appears to be a recent version the problem may be elsewhere.

As networking drivers, such as the ndis.sys and tcpip.sys, were also involved in the error the problematic driver may be a third party filter driver involved in networking such as a third party firewall driver.

What I would suggest is to uninstall Kaspersky and see if the error resolves.

Afterwards you could reinstall Kaspersky using the latest version or go with other security software such as Windows built-in antivirus and firewall.

Also, you could try the following utililty to check for updates for Intel drivers:

http://www.intel.com/p/en_US/support/detect

Also, there appears to be a leftover Symantec driver, the ccSetx64.sys, here:

Image path: \SystemRoot\system32\drivers\NARAx64\0401000.00B*ccSetx64.sys    Image name: ccSetx64.sys    Timestamp:        Fri May 25 15:34:57 2012 (4FBFDEE1)*

Have you or have you previously had a Symantec software installed?

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  1. Anonymous
    2012-12-23T22:55:14+00:00

    Can you check if the following registry key exists, or something similar?:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ccSetx64

    Was Norton Internet Security previously installed?

    Also, what problem(s) are you experiencing with the wireless adapter?

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  2. Anonymous
    2012-12-23T21:57:46+00:00

    it seems that i don't have a symantec installed...there's no symantec related in "uninstall a program" in control panel...

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  3. Anonymous
    2012-12-23T21:49:01+00:00

    about the wireless driver...i seem to have a problem with my wireless adapter...

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  4. Anonymous
    2012-12-23T21:06:53+00:00

    should i uninstall the Kaspersky?i'm updating it from time to time...it's the only licensed internet security that i have...

    Yes, for troubleshooting purposes, I would suggest to uninstall Kaspersky.

    Kaspersky can be reinstalled afterward.

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