Blue Screen

Anonymous
2012-12-23T11:31:41+00:00

how can i fix blue screen? can reading a dmp file help fix blue screen?

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-12-23T19:26:21+00:00

The minidump file showed a DRIVER_POWER_STATE_FAILURE (9f) (Parameter 1 = 0x4) stop error that appears to be caused by the NETwew00.sys:

BUCKET_ID:  0x9F_4_NETwew00_IMAGE_pci.sys

The NETwew00.sys, which is dated Oct 10, 2012, is the Intel wireless driver.

As the driver appears to be a recent version the problem may be elsewhere.

As networking drivers, such as the ndis.sys and tcpip.sys, were also involved in the error the problematic driver may be a third party filter driver involved in networking such as a third party firewall driver.

What I would suggest is to uninstall Kaspersky and see if the error resolves.

Afterwards you could reinstall Kaspersky using the latest version or go with other security software such as Windows built-in antivirus and firewall.

Also, you could try the following utililty to check for updates for Intel drivers:

http://www.intel.com/p/en_US/support/detect

Also, there appears to be a leftover Symantec driver, the ccSetx64.sys, here:

Image path: \SystemRoot\system32\drivers\NARAx64\0401000.00B*ccSetx64.sys    Image name: ccSetx64.sys    Timestamp:        Fri May 25 15:34:57 2012 (4FBFDEE1)*

Have you or have you previously had a Symantec software installed?

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  1. Anonymous
    2013-01-09T14:12:30+00:00

    One minidump file showed the intmsd.sys to cause the crash.

    The other was a network related crash that is probably from Avast.

    I don't see Kaspersky drivers.

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  2. Anonymous
    2013-01-09T13:39:08+00:00

    sir...sorry to disturb you...but i had blue screen again...just when i installed kaspersky again...could you check these two minidump files for me?i want to know if the kaspersky really is the reason...thanks

    https://skydrive.live.com/#cid=28BBF2C4C97E1A1F&id=28BBF2C4C97E1A1F%21143

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  3. Anonymous
    2013-01-09T13:14:24+00:00

    OK, thanks for the follow-up.

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  4. Anonymous
    2013-01-09T11:56:25+00:00

    owh...thanks...i'm not experiencing blue screen now...and if the wireless connection is disconnected...the troubleshooter can fix it....:)

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